Harvard University · 11 hours ago
Business Analyst
Cambridge, MA
Full-time
Hybrid
Entry, Mid Level
2+ years expHarvard University is a prestigious institution dedicated to advancing its world-changing mission. The Business Analyst role involves supporting software and services related to the pedagogical mission of the University by working with stakeholders to understand their needs and ensuring effective communication and support for academic technology tools.
EducationHigher EducationUniversities
No H1B
Responsibilities
Develop their understanding of the LXP platform. Become familiar with the roles of learner, course content author, and an admin
Serve as lead on tickets submitted to our team via ServiceNow.¿ Resolve issues that can be resolved and escalate more complex issues to the LXP development team
Meet regularly with customers to understand use cases and feature requests
Meet regularly with the LXP development team to advocate for features and be kept up to date on new features and releases
Meet with users interested in using the LXP for their programs
Demo the product and answer questions about the product
Monitor and manage the queue for tickets related to LXP
Qualification
Required
Minimum of two years' post-secondary education or relevant work experience
Proven ability to establish and cultivate relationships with colleagues and stakeholders at all levels
Proven ability to communicate to technical and non-technical audiences
Has strong communication skills, including the ability to engage with stakeholders to understand their business and operations requirements
Has strong organizational skills and is detail oriented
Possesses excellent critical thinking skills and has a flexible approach to problem solving
Able to organize and process new information as the product continues to develop
Familiar working with LMS platforms, (i.e. Canvas)
Able to clearly communicate technical information both verbally and in writing
Able to respond to issues in a timely manner
Preferred
Experience providing software support to users. Experience with ServiceNow is a plus
Understanding best practices for IT service delivery. ITIL certification is a plus
Experience working in higher education; Harvard experience a plus
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred
Benefits
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Company
Harvard University
Harvard University is a private research university and a member of the Ivy League.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$136.43MKey Investors
National Endowment for the Humanities (NEH)Alfred P. Sloan FoundationMassachusetts Clean Energy Center
2023-01-10Grant· $0.35M
2022-01-01Grant· $1.5M
2021-08-24Grant· $0.07M
Leadership Team
Anne Margulies
CIO
Christopher Petty
Director Of Business Development
Recent News
CB Insights
2026-01-23
2026-01-20
2026-01-20
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