All Lines Technology · 9 hours ago
End User Computing Analyst
Pittsburgh, PA
Full-time
Onsite
Entry Level
1+ years expAll Lines Technology is seeking an End User Computing Analyst to provide customer service and technical support for end users' computing devices. The role involves assisting the PC Support team in managing desktops, laptops, and related peripherals, as well as providing technical support and maintaining hardware inventory.
Information ServicesInformation Technology
Responsibilities
Assist the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals to ensure they comply to hardware, software, security, and operating system standards
Receive PC equipment, unbox, inventory and update configuration management database as required
Image PCs using Microsoft System Center Configuration Manager
Deploy PCs and cell phones to new hires and current employees during PC Refresh initiatives
Support projects assigned to PC Support
Provide technical support to users of the company’s personal computers and cell phones either by telephone, on-site, or virtual support
Performs hardware diagnostics and coordinate repairs with Microsoft, HP, Dell, and other vendors as needed
Resolve known issues based on existing documentation and system knowledgebase
Ensure issues are tracked and maintain communications by providing updates, status, and completion information to the end user. Close Incidents and Service Requests through ticket management system when complete
Assist in maintaining an accurate hardware inventory
Assist with keeping equipment storeroom organized
Ability to work safely and efficiently
Strong Communication skills
Ability to work well with people
Impeccable time management skills
Excellent organizational skills
High level customer service skills
Qualification
Required
Provides customer service and technical support to end user's computing devices
Identifying and resolving software and hardware problems with user's computers
Assist the PC Support team in supporting 2,000+ desktops/laptops, VDI equipment, cell phones, and related peripherals
Receive PC equipment, unbox, inventory and update configuration management database as required
Image PCs using Microsoft System Center Configuration Manager
Deploy PCs and cell phones to new hires and current employees during PC Refresh initiatives
Support projects assigned to PC Support
Provide technical support to users of the company's personal computers and cell phones either by telephone, on-site, or virtual support
Performs hardware diagnostics and coordinate repairs with Microsoft, HP, Dell, and other vendors as needed
Resolve known issues based on existing documentation and system knowledgebase
Ensure issues are tracked and maintain communications by providing updates, status, and completion information to the end user
Close Incidents and Service Requests through ticket management system when complete
Assist in maintaining an accurate hardware inventory
Assist with keeping equipment storeroom organized
Ability to work safely and efficiently
Strong Communication skills
Ability to work well with people
Impeccable time management skills
Excellent organizational skills
High level customer service skills
Preferred
Windows 11 and Microsoft Office software
Imaging desktops and laptops using SCCM
Company
All Lines Technology
All Lines Technology is a leading provider of enterprise technology solutions and services
201-500 employees
H1B Sponsorship
All Lines Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Dave Siegel
Chief Technology Officer
Justin Pippy
Chief Revenue Officer (CRO)
Recent News
2025-10-25
2025-05-27
2025-04-03
Company data provided by crunchbase