Zscaler · 1 hour ago
Senior Technical Writer
San Jose, CA
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $150K/yr
5+ years expZscaler is a pioneer and global leader in zero trust security. They are seeking a Senior Technical Writer to join the Technical Publications department, responsible for translating complex technical information into clear documentation and collaborating with cross-functional teams to ensure content accuracy and relevance.
Cloud SecurityCyber SecurityEnterprise SoftwareSecurity
No H1B
U.S. Citizen Only
Responsibilities
Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences
Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids
Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance
Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms
Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives
Qualification
Required
5+ years of technical writing experience, supported by U.S. citizenship and a Bachelor's degree or equivalent
Demonstrated leadership through mentoring and the ability to influence cross-functional teams and project outcomes without formal authority
Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON
Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects
Strategic, audience-centric approach to content, ensuring all documentation is written in direct context with the target user's specific needs and technical level
Preferred
Experience in writing online help, knowledge base articles, and working in Agile environments
Familiarity with network and/or cloud security, web-based or mobile products
Hands-on experience with HTML5/CSS
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Company
Zscaler
Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
TPG GrowthLightspeed Venture Partners
2025-07-01Post Ipo Debt· $1.5B
2024-04-23Post Ipo Equity· $22.7M
2018-03-16IPO
Leadership Team
Jay Chaudhry
CEO, Chairman & Founder
Hemant Dabke
Area Vice President
Recent News
2026-01-23
2026-01-22
2026-01-20
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