TechSur Solutions · 10 hours ago
Tier 2 Floor Support Technician
Reston, VA, US
Full-time
Hybrid
Mid Level
3+ years expTechSur Solutions is a digital services company focused on enabling digital transformation for customers. They are seeking a motivated and technically skilled Tier 2 – Floor Support Technician to administer and support print services across the client network, ensuring effective management of networked printers and providing excellent customer service.
AnalyticsArtificial Intelligence (AI)ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure and maintain all 350+ printers on the client network, including building and managing printer queues, ensuring correct drivers and settings for end users
Administer the printer server environment, including migration from Windows Server 2012 to Windows Server 2016, by scripting exports/imports of print queues
Maintain and support printer monitoring and reporting tools such as Ricoh Device Manager NX Lite and Lexmark Mark Vision
Configure, install, and support desktop computers, laptops, monitors, portable storage devices, and general peripherals
Support Video Teleconferencing (VTC) systems, including Zoom and Teams-capable conference rooms — troubleshooting cameras, data hubs, displays, and related hardware in real time
Configure IT devices for secure operation, including installation of security software and updates as required by organizational policy
Diagnose hardware and software failures, communicate remediation plans clearly to users, and provide regular status updates
Provide remote support sessions using Windows Remote Assistance
Develop clear end-user documentation and instructions for supported systems
Contribute to ongoing updates of Desktop Support SOPs, training manuals, and the ServiceNow Knowledge Base to improve support efficiency and technical consistency
Use ServiceNow for receiving, tracking, managing, and resolving service tickets and support requests
Qualification
Required
Minimum 3 years of experience in enterprise IT support, printer server administration, or a similar Tier 2 technical role
Proven experience with Windows Server environments and print server administration
Demonstrated ability to configure and manage large print fleets and maintain print services
Experience with printer management tools such as Ricoh Device Manager or Lexmark Mark Vision
Strong troubleshooting skills across hardware, peripherals, and software systems
Excellent customer service and communication skills with an ability to support VIP users
Experience with ServiceNow or similar IT service management platforms
Preferred
Associate or bachelor's degree in information technology, Computer Science, or related field
Benefits
Full benefits
Company
TechSur Solutions
TechSur Solutions (SDB, 8(a), EDWOSB, WOSB): a strategic provider of emerging technology and digital transformation services for federal agencies, specializing in comprehensive solutions across application modernization, data services, and artificial intelligence.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vishal Luthra
Chief Growth Officer
Recent News
2024-04-30
2022-06-25
Company data provided by crunchbase