Coralogix · 11 hours ago
Team Lead, Technical Account Manager
MA, Boston, US
Full-time
Hybrid
Lead/Staff
$220K/yr - $260K/yrCoralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management and guiding the onboarding of new customers, while ensuring strong customer relationships and addressing technical issues related to observability.
AnalyticsArtificial Intelligence (AI)Machine LearningSaaS
Responsibilities
Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
Provide technical guidance and foster team collaboration on observability tools and log analytics
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures
Be the primary escalation point for customer technical challenges
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis
Qualification
Required
Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding
Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction
Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
Ability to communicate complex technical information to both technical and non-technical stakeholders
Excellent communication skills in English
Strong presentation skills with the ability to establish credibility with executives
Benefits
Comprehensive and inclusive employee benefits for healthcare
Dental, and mental health benefits
A 401(k) plan and match
Paid sick time
Paid time off
Company
Coralogix
Coralogix is a SaaS platform that uses machine learning algorithms to facilitate delivery and maintenance processes for software providers.
Founded in 2016
501-1000 employees
H1B Sponsorship
Coralogix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$350.76MKey Investors
NewView CapitalGoogle for StartupsGreenfield Partners
2025-06-17Series E· $115M
2022-06-01Series D· $142M
2022-01-01Non Equity Assistance
Leadership Team
Ariel Assaraf
Chief Executive Officer
Lior Redlus
Co-founder and Chief Data Science Officer
Recent News
GlobeNewswire
2026-01-09
2025-12-03
2025-12-02
Company data provided by crunchbase