The University of Texas at Arlington - School of Social Work · 18 hours ago
Lead Customer Service Representative
Arlington
Full-time
Onsite
Entry, Mid Level
1+ years expThe University of Texas at Arlington - School of Social Work is seeking a Lead Customer Service Representative to serve as the initial point of contact with UTA Health Services. The role involves providing excellent customer service while performing various administrative tasks related to patient appointments and general inquiries.
Higher Education
Responsibilities
Greet students, staff, and visitors in a professional, respectful, and welcoming manner
Check patients in for appointments
Verify eligibility and collect required documentation
Schedule, reschedule, and cancel appointments following established protocols using the electronic medical record ( EMR ) system
Answer incoming phone calls, route calls to appropriate staff
Respond to general inquiries by phone and in-person
Assist patients with completion of medical record forms and release of medical record documentation
Assist with front desk coverage in opening and closing the front desk
Assist with clinic communications, signage, and front desk organization
Perform other duties as assigned
Qualification
Required
High school diploma/ GED
One (1) year of experience providing clerical and/or administrative support or an equivalent mix of education and relevant experience in similar role
Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe PDF, and general office equipment
Experience handling confidential and sensitive information with discretion
Follow established policies, procedures, and emergency protocols
Preferred
Three (3) years of experience providing clerical and/or administrative support
Familiarity with electronic medical record ( EMR ) systems
Benefits
Health insurance
Retirement plans
Paid time off
Company
The University of Texas at Arlington - School of Social Work
The School of Social Work at the University of Texas at Arlington is one of the nation's largest and most prestigious schools of Social Work.
Founded in 1967Arlington, Texas, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase