GE Appliances, a Haier company · 4 hours ago
Principal Field Quality Engineer
Louisville, KY
Full-time
Onsite
Senior Level, Lead/Staff
7+ years expGE Appliances, a Haier company, is the fastest-growing appliance company in the U.S. As a Principal Field Quality Engineer, you will lead quality performance initiatives across the Dishwasher product portfolio, driving improvements in cost of quality and customer experience through cross-functional collaboration and advanced analytics.
Consumer Goods
Responsibilities
Lead cross-functional initiatives to drive year-over-year SCR and COQ reductions, targeting world-class quality performance
Own and communicate Dishwasher field performance across warranty, concessions, damage, and insurance metrics by platform and subsystem
Leverage AI and advanced analytics to normalize service data, improve failure mode accuracy, and accelerate early issue detection
Identify trends, determine root cause, and partner with Design and Manufacturing to implement corrective and preventive actions
Translate customer feedback and AI-driven insights into actionable improvements across factory and engineering teams
Monitor SCR daily and COQ weekly, escalating issues and tracking effectiveness of corrective actions
Validate fixes through post-implementation performance monitoring and call analysis
Analyze system-level returns and lead resolution strategies
Own Dishwasher Quality Holds from identification through closure at the AP3 plant
Coordinate containment actions across manufacturing and distribution centers
Define rework strategies, tooling, resources, and execution plans
Communicate Quality Hold status and progress to Product Management, Distribution, and Quality leadership
Verify and document effectiveness of corrective actions
Act as the factory point of contact for Field Service, Technical Assistance, and Customer Relations teams
Support service training materials, service bulletins, and technical communications
Partner with service parts teams to ensure correct parts usage and supersedure
Own AI-enabled 'Save the Call' case-based reasoning content and performance metrics
Support development of customer education materials, including digital and video content
Analyze Dishwasher damage returns to distinguish factory versus distribution root cause
Use AI tools and data/image analytics to identify damage patterns and systemic issues
Lead corrective action projects across Manufacturing, Packaging, Logistics, and Distribution
Analyze data from the Production Reliability Audit Test Lab (PRAT)
Review findings with Design and Manufacturing teams and drive corrective action closure
Escalate reliability risks and ensure timely resolution
Qualification
Required
Bachelor of Science in Engineering OR equivalent relevant work experience required
7+ years of plant, high-volume manufacturing, operations, or quality experience
Preferred
High initiative, self-starter, results-oriented, and team-focused
Proven ability to lead cross-functional teams and influence change
Strong analytical, problem-solving, and project management skills
Experience using AI-enabled analytics tools or demonstrated ability to rapidly adopt advanced data systems
Proficiency in Microsoft Office tools (especially Excel) and ability to learn new systems quickly
Excellent communication, presentation, and leadership skills
Strong project tracking and execution skills
Field Quality or Quality Leadership experience
Experience with SCR, warranty, damage, and AI-driven field analytics
Desire to work in a manufacturing-focused environment
Knowledge of highly automated Dishwasher products or similar high-volume, low-mix assembly processes
Company
GE Appliances, a Haier company
At GE Appliances, a Haier company, we come together to make good things, for life. Headquartered in Louisville, Kentucky, we are a leading U.S.
10001+ employees
H1B Sponsorship
GE Appliances, a Haier company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (17)
2023 (16)
2022 (31)
2021 (19)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Kevin Nolan
President & Chief Executive Officer
Marc Charnas
CFO & VP Corporate Strategy
Recent News
2026-01-09
Lane Report | Kentucky Business & Economic News
2025-11-23
Company data provided by crunchbase