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Connection · 8 hours ago

Project Manager, ServiceNow

United States

Full-time

Remote

Senior Level, Lead/Staff

15+ years exp

Connection has a fantastic opportunity for a ServiceNow Project Manager to lead high-impact technology initiatives from concept through delivery. This role involves managing project scope, schedule, budget, and stakeholder engagement while ensuring successful outcomes using Agile, Waterfall, or hybrid methodologies.

ComputerEnterprise SoftwareGovernmentInformation ServicesInformation TechnologyService IndustrySoftware

H1B Sponsor Likely

Responsibilities

Define project scope, objectives, timelines, and resource plans in close collaboration with business and technical stakeholders

Manage project financials, including cost estimation, budget tracking, forecasting, and expense control

Apply Agile, Waterfall, or hybrid delivery methodologies across multiple concurrent initiatives, adapting approach based on project complexity and team needs

Lead and coordinate cross-functional teams, assigning responsibilities, tracking progress, and driving accountability to meet delivery commitments

Proactively identify project risks, dependencies, and issues; develop mitigation strategies and ensure timely resolution

Establish clear communication plans and provide regular status updates, dashboards, and KPI-driven reporting to sponsors and leadership

Ensure all deliverables meet quality standards, technical requirements, and organizational governance expectations

Manage external vendors and partners, tracking contract performance and ensuring adherence to service-level agreements

Evaluate and manage change requests, conducting impact analysis and securing appropriate approvals

Develop and manage detailed release and deployment plans, coordinating closely with technical and business teams to ensure smooth rollouts

Conduct post-implementation reviews, finalize documentation, and ensure seamless transition of solutions to operations

Lead large-scale ServiceNow transformation initiatives within enterprise environments

Deliver and support multiple ServiceNow modules, with strong preference for experience implementing CMDB and CSM, and a solid understanding of CSDM and ITOM Discovery processes

Qualification

ServiceNowProject ManagementAgile MethodologiesWaterfall MethodologiesBudget ManagementRisk ManagementCMDB ImplementationCSM ImplementationCSDM UnderstandingITOM Discovery UnderstandingVendor ManagementCommunication Skills

Required

Lead high-impact technology initiatives from concept through delivery, owning scope, schedule, budget, risk, and stakeholder engagement

Partner closely with cross-functional teams and executive stakeholders to deliver large-scale ServiceNow transformation initiatives using Agile, Waterfall, or hybrid methodologies