Twenty-Nine Palms Band of Mission Indians · 8 hours ago
Cash Cage Training Manager
Coachella, CA
Full-time
Onsite
Entry, Mid Level
2+ years expThe Twenty-Nine Palms Band of Mission Indians is seeking a Cash Cage Training Manager responsible for developing and delivering training programs for the Cage Department team members. The role includes overseeing training effectiveness and performing functions of a Cage Shift Manager as needed.
CommunitiesGovernmentSocial
No H1B
Responsibilities
Deliver exceptional customer service to guests and employees in alignment with the organization's mission
Design, implement, and maintain training programs for new hires and current staff, ensuring compliance with all internal controls and regulatory standards
Conduct regular training sessions on updated policies, procedures, and systems
Evaluate training effectiveness and adjust programs as needed to ensure optimal performance and compliance
Maintain accurate training records and documentation
Serve as a resource and mentor for Cage team members
Perform all operational functions of a Cage Shift Manager, including:
Overseeing Cage operations during assigned shifts
Maintaining security and accountability of company funds
Balancing the Casino Cage and controlling the Main Bank
Preparing daily reports and safeguarding assets
Investigating discrepancies and reporting findings
Supervising Cage Supervisors, Main Bankers, and CSRs
Ensuring compliance with MICS, TICS, and other regulatory standards
Foster a positive and productive work environment
Respond to customer inquiries and resolve complaints professionally
Perform other duties as assigned
Handle customer inquiries and complaints
Supervise Cage Supervisors, Main Bankers and CSR to ensure their compliance with policies and procedures
Key control for Cage and Gaming Commission
Conduct the investigation of any window overages or shortages and make the necessary corrections and forward a report to the Cage Manager summarizing the results of the investigation
Maintain excellent communications with all Directors and Supervisors
Implements approved departmental policies and procedures
Keep abreast of competitive changes including industry trends and local competitive set
Develop, maintain and nurture a positive work environment
Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS)
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment
Able to make difficult decision in a fair and honest manner
Strong verbal and written communication skills
Perform any other duties that may be assigned from time to time
Qualification
Required
High School Diploma or GED required
Minimum of two (2) years of supervisory experience
Must be 18 years of age or older
Must pass periodic random drug screens
Must be able to pass background suitability investigation
Must obtain a Tribal Gaming License
Must obtain all other applicable certifications and licenses
Must provide proof of eligibility to work in the United States within 72 hours of employment
Preferred
At least one (1) year of Cage supervisory experience preferred
Experience in training or instructional design is highly desirable
Company
Twenty-Nine Palms Band of Mission Indians
Twenty-Nine Palms Band of Mission Indians is a government organization that provides tribal economic development services.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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