EMSAR - Equipment Management Service and Repair · 10 hours ago
Resource Planner I
United States
Full-time
Remote
Entry Level
1+ years expEMSAR - Equipment Management Service and Repair is seeking a Resource Planner responsible for scheduling services for customers in the healthcare sector. The role involves coordinating the field service engineer’s schedule, parts delivery, and providing exceptional customer service to clients and technicians.
Health CareMedicalMedical Device
Responsibilities
Contact customers in the healthcare sector to confirm inventory and schedule onsite services
Coordinate work planning and scheduling across multi-functional work team and client contacts in accordance with established processes and procedures
Deliver effective and efficient planning in line with business objectives and obligations
Review field service engineer’s existing schedule
Enter client data intoSalesForce/ServiceMax
Ordering and tracking parts for onsite services
Dispatch work orders as requested to field service engineers in EMSAR and client’s SalesForce/ServiceMax systems
Coordinate scheduling of services provided by vendors and on-site team(s)
Coordinate travel arrangements for technicians to support onsite field services
Utilize mapping software to route the most efficient and cost-effective path
Determine requirements of new work orders
Monitor electronic dashboards and take action as needed
Work with operations teams to ensure work is being completed within client required timeframe (SLA/contractual obligations)
Work closely with field management and field service engineers to ensure calendars are full and accurate
Daily check-ins with assigned Technicians to ensure they have necessary work orders, contacts, travel arrangements, and parts
Exercise judgement and analytical skills to identify, investigate and escalate incongruent findings
Complete Level 2 review of work orders completed by assigned technicians
Timely review and closure ofworkorders
Performs additional duties as needed and/or assigned by supervisor/manager
Qualification
Required
General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)
General experience in SalesForce/ServiceMax or equivalent
Outstanding interpersonal and written communication skills
Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other cloud-based software
Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams
High School Diploma or Equivalent
1-3 years' call center and/or customer service experience
Associates degree or higher and/or Trade School diploma
1+ years' call center and/or customer service experience
Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours
Benefits
A great team environment
Ability to work remotely
Supportive leadership
Company
EMSAR - Equipment Management Service and Repair
EMSAR is a medical device company specializing in emergency and medical equipment repair services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Newman
President & Chief Financial Officer
Jonielle Dedman, MBA
Chief Operating Officer
Company data provided by crunchbase