This job has closed.

AT&T · 3 weeks ago

Specialist Cricket Indirect Sales

USA:NJ:Paramus / E Midland Ave - Call Ctr:15 E Midland Ave

Full-time

Hybrid

Entry, Mid Level

$66K/yr - $99K/yr

2+ years exp

AT&T is a global leader in communications and technology, and they are seeking a Specialist Cricket Indirect Sales associate. This role involves supporting local dealer sales and operations, ensuring optimal customer experiences, and resolving escalated customer issues while conducting field visits in the New York City boroughs.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

H1B Sponsor Likely

Responsibilities

Visits Authorized Retailer stores to ensure that customers are receiving an optimal customer experience and thorough information about their Cricket Wireless purchase

Performs objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company, optimize the customer experience and ensure the brand is represented by the highest standards of integrity, ethical conduct, and fair dealing

Serves as a liaison between Authorized Retailer Principals and the company to identify and resolve issues. Serves as a point of contact for escalated customer issues and ensures timely and appropriate resolution of customer issues

Plans and participates in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers

Monitors Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline and Retail Location Plan-o-Gram; drafts letters and assists in development of corrective plans where appropriate

Validates that Authorized Retailer merchandising is displayed according to plan

Delivers training on Crickets systems, products, services, promotions, and compliance issues that relate to the Authorized Retailers ability to properly sell Crickets products and services

Provides subject matter expertise regarding technical issues relating to sales; suitability of products based on customer needs; researching and developing customer solutions with AT&T/Cricket Wireless external partners

Researching customer business and industry to identify new sales opportunities; analyzes business reports for trends and communicates findings to Authorized Retailers to enhance the development of effective business plans

Qualification

Indirect channel managementSales experienceAnalyzing sales trendsNegotiating skillsBilingualSpanish/English

Required

Valid driver's license with satisfactory driving record

Current auto insurance

Reliable vehicle per transportation needs of market

2 to 5 years indirect channel management, customer facing, sales experience

Excellent negotiating skills to achieving sales goals

Analyzing sales trends, and operations management

Preferred

Bachelors Degree preferred

2 years sales management experience preferred

Bilingual, Spanish/English is a plus for the role

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Company

AT&T

Glassdoor3.5

AT&T is a telecommunications company that provides wireless communications, internet and digital television services.

Founded in 1983

Dallas, Texas, USA

10001+ employees

https://www.att.com/

H1B Sponsorship

AT&T has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (575)

2024 (586)

2023 (282)

2022 (450)

2021 (271)

2020 (162)

Funding

Current Stage

Public Company

Total Funding

$5.04B

Key Investors

National Telecommunications and Information Administration

2025-09-19Post Ipo Debt· $5B

2024-02-12Grant· $42.3M

2023-01-19Grant· $2.2M

Leadership Team

Jeremy Legg

Chief Technology Officer

Pascal Desroches

Senior Executive Vice President and Chief Financial Officer