Hudson Valley Credit Union · 19 hours ago
Branch Supervisor
Callicoon, NY
Full-time
Onsite
Entry, Mid Level
2+ years expHudson Valley Credit Union is currently recruiting for the position of Branch Supervisor. The role focuses on ensuring exceptional member experiences while maintaining operational integrity and fostering employee development through training and coaching.
BankingCreditFinancial ServicesInsurance
Responsibilities
Interview, hire and develop employees. Build employee engagement through consistent communication, coaching and reinforcement of organizational values and modeling of critical behaviors
Utilize HVCU’s coaching and development tools to provide consistently meaningful feedback to employees
Supervise the day-to-day activities of the branch, modeling the highest level of member service while processing transactions and resolving potential member issues
Ensure standard operating procedures are being followed and provide guidance and training to branch employees to resolve operational issues, exceptions and adjustments
Responsible for all aspects of branch operations including the completion of branch audits, security checks and regulatory compliance to effectively manage risk
Set clear expectations to deliver high quality service leveraging the HVCU Sales & Service model to promote the Credit Union’s products and services and support branch profitability
Look for opportunity to enhance revenue, reduce expenses, create efficient processes and improve operations. Submit annual budget recommendations to the Branch Manager
Coach staff to expand the use of alternative digital delivery systems by explaining the merits of other systems such as Online Banking, Bill Pay and Contact Center
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism
Responsible for regular and predictable attendance including punctuality
Qualification
Required
Associate's Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience required
NYS Notary Public licence following 6 months achievement of independence on the job required
Minimum 2 Years Teller or cash handling experience in a financial institution or retail environment required
Preferred
Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred
Benefits
Base & Variable Pay Structures
Paid Personal, Holiday & Volunteer Time Off
Professional Development & Training
Student Loan Repayment & Tuition Reimbursement Programs
Medical, Dental & Vision Coverage
401(k) With Employer Match & Non-Elective Employer Contribution
Life, Short-term & Long-term Disability Insurances
Discounted Loan Rates & Fees
Company
Hudson Valley Credit Union
Hudson Valley Credit Union offers online banking, insurance and financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Johanna Robbins
Deputy Chief Financial Officer
Recent News
2025-02-06
2024-05-31
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2024-04-06
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