Inside Higher Ed · 21 hours ago
Academic Services Specialist (Student Financial Support)
Baltimore, MD
Full-time
Hybrid
Mid Level
$18.20/hr - $33.90/hr
3+ years expInside Higher Ed is seeking an Academic Services Specialist to support student financial aid processes. The role involves managing financial aid inquiries, processing documentation, and ensuring compliance with Title IV regulations while providing exceptional customer service to students and families.
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Responsibilities
Manage incoming emails for the Homewood financial aid office and cases received through the Salesforce Student Case Management (SCM) system adhering to the established university timeframe for responding to inquiries. Management includes a) responding to general and basic inquiries from students, parents, faculty and staff about the financial aid process. b) Assigning cases which require advisor review to the appropriate staff member
Configure, test, and send high volume, system generated e-mails to students and families on a regular basis throughout the award year
Generate daily reports and resolve database issues such as SSN mismatches between SIS (the system of record) and PowerFAIDS, CSS Profile/ISIR/IDOC ID mismatches for successful data imports, Missing Custom Data report, etc to ensure accurate PowerFAIDS student records
Review and analyze Waived Document SRS report on a weekly basis
Assist with PowerFAIDS data updates and projects, as assigned
Manage OnBase Document Processing workflow. Index and post incoming confidential documents to individual student records in OnBase and PowerFAIDS. Import documents from DocuSign into OnBase and updating PowerFaids
Assist other departments with incomplete DocuSign documents
Process Budget Adjustment Requests for technology grants which includes reviewing student eligibility, documents provided for the request for policy compliance, and updating Power FAIDS
Responsible for overseeing the receipt and processing of international student alternative financial aid applications
Process outside scholarship checks received in the Levering Hall office
Serve as the "backup" for tasks and duties performed by the staff members responsible for Title IV aid review and processing. Tasks include, but are not limited to, resolving specific Federal comment code issues and resolving ISIR student data issues
Keep abreast of constantly changing Title IV regulations, along with state and institutional policies and procedures
Qualification
Required
Ability to be highly organized and able to work with minimal supervision on routine and daily tasks
Ability to be flexible and comfortable with an ever-changing environment, and open to assigned special projects
Ability to maintain strict confidentiality
Ability to develop and maintain relationships with internal and external contacts, including Student Accounts and Enrollment Management
Participate as an active member of the Student Financial Support office with the goal of providing exceptional customer service
Under a sometimes stressful and emotionally charged environment, stay positive and professional when interacting with students and parents
Calmly handle and resolve difficult situations, as well as exercise good judgment when referring students/parents to other staff members for successful resolution
Must have excellent verbal skills in order to communicate complex information and concepts to students and parents
High school diploma or equivalent
Three years of administrative/academic-related experience
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula
Preferred
Experience working within a financial aid office including working knowledge of the FAFSA and CSS Profile
Preferred experience with OnBase, PowerFaids, Salesforce, and DocuSign
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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