Stanford Federal Credit Union · 10 hours ago
Director of Retail Banking
Palo Alto, CA
Full-time
Onsite
Mid, Senior Level
5+ years expStanford Federal Credit Union is on a mission to improve financial lives and is seeking a Director of Retail Banking to oversee its Retail Branches and enhance the member experience. The role involves providing leadership and direction to Branch Management, ensuring operational efficiency, and developing strategic initiatives to align with the credit union's goals.
Financial Services
No H1B
Responsibilities
Supervises and coaches Branch Management ensuring excellent member service, sales results, and efficient operations. Gives timely, specific, and appropriate feedback about performance and development needs. Encourages others to experiment with new ways to solve work problems
Identify, coordinate, and implement retail training initiatives as deemed necessary and/or directed by the VP, organizational initiatives, and/or other applicable leaders throughout the organization, with an emphasis on operational soundness, product knowledge and member service. Collaborate with the Learning and Development Department to develop and implement these educational opportunities
Accountable for branch sales, service, and operational performance. Monitors sales production, service, and operational goals
Recommend, develop, and lead the implementation of current and new operational policies/procedures/programs/systems that support the credit union's goals of consistent delivery, operational efficiency, excellence, and effectiveness, while building accountability
Collaborate with leaders across the organization to develop retail delivery sales, service, and operational strategies for the credit union, which align with the organization's strategic objectives
Maintain a low risk tolerance on all branch audits and ensure operational consistency between branch locations
Reviews and analyzes member survey information and provides feedback, guidance, and training to ensure that service standards and service level agreements are met on a consistent basis
Qualification
Required
5-8 years' experience in a financial services leadership position
A bachelor's degree, achievement of formal certifications or combination of education and work experience
Strong Financial Services Operations, Compliance and Regulatory experience
Must have proven leadership experience with the ability to accomplish complex goals based on knowledge, collaboration, and influencing skills
Organized, and results oriented with extreme attention to detail
Focused on building and maintaining a best-in-class member-centric branch experience and team
Benefits
100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources
Company
Stanford Federal Credit Union
Stanford Federal Credit Union is a company that offers retail banking services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Kolkowitz
Board Member
Recent News
2025-04-12
2024-12-19
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