Steffes · 9 hours ago
Technical Support Technician
Dickinson, North Dakota, United States
Full-time
Onsite
Entry Level
3+ years expSteffes is a company that provides technical support for homeowners, contractors, and utility personnel. The Technical Support Technician will be responsible for offering technical assistance, developing documentation, and enhancing customer relations through effective communication and support.
Manufacturing
Responsibilities
Providing technical support to homeowners, contractors, and other customers
Handle customer problems/complaints via phone, email, or other necessary means
Develop resources to aid in the installation and troubleshooting
Update manuals, instructions, labels, and other supporting documents to communicate complex and technical information to employees and customers
Update and prepare presentations and other training materials for product training sessions
Draft ECO’s, NCR’s, and CAR’s as needed
Run reports on technical calls and warranty information as needed
Poll customers concerning product satisfaction
Assist with sales and customer service duties, as time permits
Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management
Helps company meet its Strategic, Quality and Safety objectives
Other duties may be assigned
Qualification
Required
Associates Degree in a related field or at least 3 years of work experience
Must possess great communication skills
Company
Steffes
Steffes is a lean-operating original equipment manufacturer headquartered in Dickinson, North Dakota with additional manufacturing facilities in Grand Forks, North Dakota and Shelby, North Carolina.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Steffes
CEO
Recent News
2025-08-14
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