Russell Tobin · 8 hours ago
Workforce Analyst
Warren, MI
Full-time
Hybrid
Entry, Mid Level
$30/hr - $30/hr
2+ years expRussell Tobin is seeking a Workforce Forecast Analyst to support forecasting, reporting, and analytics for a high-volume contact center environment. The role focuses on analyzing call center volume, handle times, staffing requirements, and operational trends to improve workforce planning and business performance.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Vrishabh Ghanwani
Responsibilities
Forecast interval, daily, weekly, and monthly contact volumes, handle times, staffing needs, and performance metrics
Build, modify, and maintain forecasting models to predict operational impacts
Analyze actual vs. forecasted performance and provide variance analysis
Develop and maintain dashboards and reporting tools to identify trends and insights
Perform ad-hoc data analysis and present findings to stakeholders
Collaborate with internal partners to assess impact of operational changes
Work with data providers to improve data accuracy and model reliability
Identify opportunities for process improvement and operational efficiency
Research and apply new forecasting methods, tools, and industry best practices
Support short-term and long-term forecasting and planning initiatives
Generate data-driven recommendations to drive efficiency and cost savings
Qualification
Required
2+ years of experience in forecasting, reporting, analytics, or workforce planning (non-accounting)
Strong analytical and problem-solving skills
Advanced Excel skills (pivot tables, formulas, data analysis)
Experience working with large datasets and reporting tools
Ability to communicate insights clearly to both technical and non-technical audiences
Strong organizational skills and ability to work independently
Ability to prioritize multiple tasks and meet deadlines
Preferred
Experience supporting a call center or workforce planning environment
Familiarity with tools such as: Power BI, SQL, NICE / workforce management tools, Minitab, Clarabridge
Experience building dashboards and automated reporting
Background in operations analytics, business analytics, or performance reporting
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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