Philadelphia Art Museum · 9 hours ago
Help Desk Technician
Philadelphia, PA
Full-time
Onsite
Mid Level
$27.47/hr - $27.47/hrPhiladelphia Art Museum is committed to an inclusive workplace and actively seeks to employ a diverse group of people. The Help Desk Technician is responsible for assisting museum staff with technical issues related to IIT applications, equipment, and services, ensuring effective solutions are provided.
AssociationE-CommerceNon Profit
Responsibilities
Provide support for IIT programs and services. Support includes- answering questions, troubleshooting problems, teaching, or instructing users regarding software or hardware functionality, and communicating policy
Determine the most effective manner to resolve users’ technical issue. Engage in research and in-depth troubleshooting to resolve technical issues. Consult with other IIT staff when necessary to develop an effective solution
Record required user and problem information in the call ticket system. Update tickets with appropriate journal entries of activities, and close tickets by entering details of trouble resolution upon completion of the job
Resolve work orders in a timely manner and elevate complex and/or high priority problems to the appropriate IIT staff for resolution. Follow-up on resolution of all work orders
Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up
Effectively, professionally, and respectfully represent IIT services to the museum community
Collaborate with other IIT team members to escalate and resolve complex issues
Work to become familiar with the operation of all commonly used software, hardware, and services supported by IIT
Stay current with industry trends and emerging technologies to provide proactive recommendations to clients
Willingness to learn and adapt to new technologies and methodologies
Champion the use of technology to staff and research new technologies and services that can be applied to make museum operations more efficient
Work on Help Desk related projects as assigned by supervisor
Qualification
Required
Proven experience in providing IT support and troubleshooting technical issues
Experience supporting MS Windows, MS Office, Adobe, and other standard office applications
Strong knowledge of computer hardware, software, and networking concepts
Familiarity with JAMF, ConnectWise, and PDQ or similar tools
Knowledge of Avaya Phone Systems
Experience setting up and supporting Dell equipment
Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
Ability to manage constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Strong problem-solving skills and the ability to work well under pressure
Highly organized and detail-oriented with good time management skills
A team player with a proactive and customer-centric attitude
Ability to work responsibly with or without direct supervision
Preferred
Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus
Benefits
Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays
Company
Philadelphia Art Museum
We're Philadelphia's art museum, a landmark building, a world-renowned collection. A place that welcomes everyone.
Founded in 1876
201-500 employees
H1B Sponsorship
Philadelphia Art Museum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Sasha Suda
George D. Widener Director & CEO
Robert Rambo
Retired CFO
Recent News
The Philadelphia Inquirer
2025-11-22
The Philadelphia Inquirer
2025-11-07
The Philadelphia Inquirer
2025-11-04
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