Campfire Interactive · 14 hours ago
Technical Account Manager
Ann Arbor, MI
Full-time
Onsite
Mid, Senior LevelCampfire Interactive is a company that aids complex manufacturers, particularly automotive suppliers, in enhancing their commercial execution and forecasting accuracy. They are seeking a Technical Account Manager to manage post-sale relationships with enterprise and mid-market customers, ensuring successful implementation and adoption of their platform while driving value realization and customer satisfaction.
Business DevelopmentEnterprise Resource Planning (ERP)Software
Responsibilities
Own the post-sale relationship for assigned customer accounts
Serve as the primary technical and functional point of contact
Ensure customers achieve the outcomes they purchased Campfire for
Lead customer onboarding and rollout in partnership with Sales and Engineering
Translate customer business processes into Campfire configurations
Guide customers through data integrations (ERP, CRM, PLM as applicable)
Drive customers to first value as quickly as possible
Understand customer workflows related to: Opportunity management, Quoting and costing, Forecasting, Program and sales order management
Help customers model their commercial processes accurately in Campfire
Troubleshoot usage, configuration, and data issues in coordination with Engineering
Monitor usage and adoption across roles
Identify gaps between product usage and intended outcomes
Quantify and communicate customer value (e.g., improved forecast accuracy, margin protection, reduced cycle time)
Prepare and deliver executive-facing value reviews
Build trusted relationships with Directors, VPs, and Executives
Translate technical detail into business impact
Maintain executive alignment throughout the customer lifecycle
Proactively prepare accounts for renewal
Identify expansion opportunities driven by demonstrated value
Partner with Sales on renewals and expansions (no quota, but revenue-influencing)
Act as the voice of the customer internally
Provide structured feedback to Product and Engineering
Help shape best practices, playbooks, and implementation standards
Qualification
Required
Complex workflows
ERP / CRM / data integrations
Power-BI Reporting
Commercial and operational concepts
Executive-level conversations about value and outcomes
Preferred
Prior experience with Campfire (customer, partner, or internal)
Experience working with automotive suppliers (Tier-1 or Tier-2)
Familiarity with: Costing and BOM structures
Sales order management
Forecasting and demand planning
OEM program management
Power-BI Reporting
Experience with ERP or CRM systems (e.g., SAP, Oracle, Salesforce, etc.)
Background in manufacturing, operations, or supply chain software
Strong analytical and problem-solving skills
Ability to explain technical concepts in business terms
Company
Campfire Interactive
Campfire Interactive develops enterprise software solutions for manufacturing companies and automotive suppliers.
Founded in 2000
11-50 employees
H1B Sponsorship
Campfire Interactive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (4)
2022 (5)
2021 (5)
2020 (4)
Funding
Current Stage
Early StageTotal Funding
unknown2024-09-24Acquired
Leadership Team
Sarvajit Sinha
Founder and Board Member
Recent News
peprofessional.com
2025-05-24
Company data provided by crunchbase