PushPress · 2 hours ago
Grow Onboarding Specialist
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $60K/yr
2+ years expPushPress builds software for boutique fitness businesses and is seeking a Grow Onboarding Specialist. This role is responsible for guiding new customers through setup, accelerating Time to First Value, and ensuring long-term success for clients using PushPress Grow.
B2BBillingFinTechFitnessMachine LearningPaymentsSaaSSoftware
Responsibilities
Guide new clients through PushPress Grow setup, including CRM, A2P registration, and key integrations
Deliver onboarding through a mix of one-on-one calls and Intercom-based support
Educate clients on workflows aligned to their business goals and operating model
Track onboarding progress and proactively follow up to remove blockers
Collaborate with Support and Operations teams to identify and close onboarding gaps
Review and update Help Docs and PushStart content to improve onboarding clarity
Identify early churn signals and escalate risks to Support or Operations teams
Provide how-to guidance via chat for customers in the onboarding phase
Qualification
Required
Strong working knowledge of PushPress Core and Grow, including CRM configuration and workflows
Experience leading customer onboarding, implementation, or setup projects in a SaaS environment
Comfort delivering onboarding over video, screen share, and live troubleshooting sessions
Strong project management skills with consistent follow-up and milestone ownership
Clear, confident communication with the ability to explain technical concepts simply
High attention to detail and disciplined use of systems and tracking tools
Empathy and calm under pressure when supporting customers who feel overwhelmed
Ability to move confidently between Intercom, HubSpot, Zoom, Slack, and internal tools throughout the day
Understanding how fitness businesses operate and having the skills to educate, understand and question practices based on the software's capabilities
Comfort screen sharing across desktop and mobile environments during live onboarding
Proven ability to manage multiple onboarding timelines at once without losing quality
Strong written and verbal communication that builds trust and momentum
Comfort working in CRM systems to track progress, risks, and outcomes
Ability to adapt onboarding approaches to different business models and client needs
Ownership mindset with accountability for outcomes, not just meetings completed
Comfort working asynchronously with cross-functional partners
Two or more years of experience in SaaS onboarding, implementation, or client-facing roles
Two or more years of experience in gym ownership, gym management, or fitness operations
Preferred
Experience building or improving onboarding playbooks, content, or automation
Familiarity with cohort-based onboarding, webinars, or group training sessions
Experience supporting CRM pipelines, lead management, or messaging workflows
Company
PushPress
PushPress is a vertical B2B SaaS company that offers a gym management software serving SMB boutique fitness studios market.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.5MKey Investors
Altos VenturesCalm Company Fund
2024-10-30Series B· $20M
2022-08-18Series A· $11M
2021-03-22Seed
Leadership Team
D
Dan Uyemura
Chief Executive Officer & Co-Founder
Chris McConachie
Chief Experience Officer
Recent News
KillerStartups
2025-03-14
2025-02-26
Company data provided by crunchbase