Introhive · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
CA$90K/yr - CA$125K/yr
5+ years expIntrohive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth. They are looking for a Customer Success Manager to own the post-sales customer lifecycle, driving adoption and value realization while ensuring customer satisfaction and retention.
Business IntelligenceCRMData Center AutomationSaaSSoftware
Responsibilities
Work with clients to establish critical goals
Drive customer toward full value realization
Deepen customer relationships and create new ones
Develop strong understanding of customer use cases
Manage account escalations
Monitor account health; take action to improve health and/or mitigate risk
Nurture customers for advocacy
Drive product adoption
Cross-functional collaboration on projects and systems
Work collaboratively to support renewals & upsells
Qualification
Required
Collaborative team player
Familiarity working with clients of all sizes
Impeccable written and verbal communication skills
Detail oriented and analytical
Familiarity with CRMs and data tools
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
5 to 10 years experience in a similar role
Bachelor Degree (BA or BBA) or equivalent
Company
Introhive
Introhive offers a SaaS platform that helps organizations increase revenues and improve customer experience management.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$125.55MKey Investors
PSG EquityPlante MoranGrowthWorks Atlantic Venture Fund
2021-06-16Private Equity· $98.77M
2020-03-24Corporate Round
2019-08-13Debt Financing· $1M
Leadership Team
Lee Blakemore
Chief Executive Officer
Saeideh Fard
Chief Financial Officer & Executive Lead Strategic Operations
Recent News
salesforceventures
2026-01-09
Company data provided by crunchbase