Universal Orlando Resort · 20 hours ago
Associate, Merchandise Operations - Universal Kids Resort
Frisco, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expUniversal Orlando Resort is seeking an Associate for Merchandise Operations at Universal Kids Resort. The role involves conducting sales transactions, providing excellent Guest service, and maintaining merchandise locations to enhance the Guest experience.
Entertainment
Responsibilities
Provide an interactive Guest experience by selling select merchandise throughout the resort, welcoming Guests and thanking them upon exit. Generate excitement and interest in offerings with Guest interactions, theming, sharing information and utilizing spieling techniques to create a fun and inviting environment. Communicate with the management team to enhance the Guest and Team Member experience
Actively demonstrate product knowledge and utilize suggestive selling techniques to encourage offerings to each Guest
Process merchandise sales and returns, wrap and bag merchandise; handle credit card transactions, gift cards, and discounts (where applicable)
Stock merchandise at multiple locations, optimizing usage of stockrooms and shelving space, keeping stockrooms clean and organized. Perform periodic item cycle counts as assigned. Process damaged product by removing from location and filling out proper paperwork. Assist with merchandise drop off processes for hotel Guests by securing merchandise and delivering to hotel Front Office team for Guest pick up
Maintain sales floor and outdoor cart appearance standards by cleaning floor surface, dusting counters and displays using cloths, brooms, brushes and/or cleaning agents. Assists with projects, initiatives and sustainment efforts as directed
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
Ability to perform each essential duty satisfactorily
Consistent attendance is a job requirement
Preferred
High School Diploma or GED preferred
6+ months of retail experience preferred; or equivalent combination of education and experience
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
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