V-Soft Consulting Group, Inc. · 1 day ago
ServiceNow Business Process Consultant
United States
Full-time
Remote
Mid Level
4+ years expV-Soft Consulting Group, Inc. is currently hiring for a ServiceNow Business Process Consultant. The role involves analyzing, designing, and optimizing business processes in alignment with ServiceNow best practices, while collaborating with customers to ensure their needs are met.
Artificial Intelligence (AI)ConsultingInformation TechnologySoftware
Responsibilities
Partner with technical consultants, developers, and architects to ensure requirements are understood and implemented correctly
Assist in designing process-related configurations such as forms, workflows, SLAs, approvals, and reporting
Support testing efforts (UAT and QA) by validating business logic, processes, and user experience
Support organizational change initiatives and help customers adopt new processes
Develop training materials and support end-user training sessions
Provide post-implementation process reviews and recommendations for continuous improvement
Facilitate meetings and communicate clearly with stakeholders at all levels
Manage expectations, timelines, and deliverables for the process-related components of a project
Work closely with project managers to track progress and report risks or issues
Lead workshops to gather business requirements, understand current-state processes, and define future-state workflows
Document process flows and user stories
Identify process gaps, inefficiencies, and opportunities for automation and improvement
Ensure alignment with ServiceNow out-of-the-box capabilities and best practices
Serve as a trusted advisor to customers on leveraging ServiceNow platform features for process optimization
Translate business needs into logical, simplified process workflows
Provide guidance on platform configuration vs. customization, balancing customer needs with maintainability
Ability to translate business needs into technical requirements
Excellent communication, facilitation, and documentation skills
Qualification
Required
4+ years of experience in business process consulting, process improvement, or ServiceNow-related roles
Experience mapping processes and writing clear business requirements
Strong understanding of ITSM processes (Incident, Problem, Change, Request, Knowledge), and/or other ServiceNow domains such as HRSD, CSM, ITOM, or SecOps
Strong analytical and problem-solving skills
Ability to simplify complex concepts for non-technical audiences
Process-driven mindset
Stakeholder engagement and facilitation and collaborative team mindset
Strong attention to detail
Preferred
ServiceNow certifications such as: ITSM Implementation Specialist, Business Analyst Micro-Certification
Experience working in Agile & ITIL environments
Lean Six Sigma or similar process improvement background
Benefits
Full benefits (Medical, Dental, Vision)
A 401(k) plan
Competitive compensation
Company
V-Soft Consulting Group, Inc.
V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
1001-5000 employees
H1B Sponsorship
V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (248)
2023 (272)
2022 (401)
2021 (409)
2020 (460)
Funding
Current Stage
Late StageLeadership Team
Michael Grendi
Chief Financial Officer
Lonnie Gray
Chief Operating Officer
Company data provided by crunchbase