AVER, LLC · 9 hours ago
West Coast Site Supervisor
San Diego, California
Full-time
Onsite
Mid, Senior Level
2+ years expAVER, LLC is a fast-growing SDVOSB that focuses on Data Analytics, Mission Support, IT Modernization, and Biometrics. They are hiring a West Coast Site Supervisor to oversee 24/7 biometrics fingerprint operations, ensuring compliance with protocols and managing team performance.
AnalyticsConsultingHealth CareInformation TechnologyTelehealth
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Enforce and maintain daily office protocols to uphold consistent operational standards and compliance
Prepare and submit required weekly reports, including a Biometric Weekly Report, Biometric Deceased Report, and Biometric Lead Track Report (due each Wednesday)
Compile and deliver accurate monthly Biometric Data Reports (due no later than the 6th of each month)
Review prime contractor employee time-off requests, approve or adjust schedules, and proactively coordinate shift coverage to prevent gaps (primarily Wednesday–Saturday and during on-call periods)
Address and resolve prime contractor staff performance and attendance issues, including tardiness, scheduling conflicts, and unscheduled absences (primarily Wednesday–Saturday)
Supervise daily Tenprint floor operations, oversee prime contractor team members, assign tasks, and ensure efficient workflow execution (primarily Wednesday–Saturday)
Serve as the primary point of contact for customer email correspondence, internal staff inquiries, general questions, and case-related support (primarily Wednesday–Saturday)
Create, review, revise, and maintain Standard Operating Procedures (SOPs), reference guides, report templates, and instructional materials to support team performance
Function as the 24/7 escalation point for high-priority Tenprint cases requiring immediate assistance or decision-making (primarily Wednesday–Saturday and during on-call hours)
Participate actively in scheduled management and leadership meetings as required
Assume full operational oversight and serve as acting on-site supervisor during periods when senior leadership (West Coast PM/Alternate Lead) is unavailable
Perform periodic quality assurance audits and reviews of work products completed under the CLIN contract to ensure accuracy and contractual compliance
Deliver effective onboarding and ongoing training to new and existing prime contractor employees on office policies, procedures, workflows, and best practices
Prepare and deliver summaries of identifications completed on high-profile cases to customers as required
Create, update, and maintain all necessary office forms, staffing schedules, and related spreadsheets
Troubleshoot computer hardware, software, and system errors for prime contractor staff; escalate issues when appropriate
Research and test new database features, functions, and workflows; provide guidance and support to prime contractor staff
Participate in user acceptance testing (UAT) of new applications, system updates, or enhancements at the customer’s direction
Lead or participate in shift briefings (morning, swing, and night shifts) during quarterly meetings and as otherwise scheduled
Maintain and update the daily task list, telephone directory, and other operational reference materials as needed
Qualification
Required
Bachelor's Degree required OR hands on experience in lieu of a degree
Ability to obtain and maintain a government clearance (Public Trust)
This role supports a government agency which requires U.S. citizenship
Current International Association for Identification (IAI) or equivalent relevant credential, required
Preferred
Demonstrated experience having sustained identification accuracy at or above the contractual SLA of 99.95% over the past two years (combined performance period)
History of maintaining billing accuracy of 90% or higher consistently over the past two years
Experience collaborating directly with the customer on database-related projects, system testing, user acceptance testing (UAT), or enhancement initiatives
Experience reviewing, revising, and recommending improvements to Standard Operating Procedures (SOPs) for management approval
Experience training staff on processes and/or tasks, including onboarding, skill development, and procedural adherence
Ability to successfully contributing to or leading special projects within a forensic or identification environment
Company
AVER, LLC
AVER, LLC – Data and Modernization Experts, delivers exceptional client service with great people and transformative technology solutions to enable Government mission success.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Hartline
President & CEO
Brian Sluyter
Chief Operating Officer
Company data provided by crunchbase