North Coast Co-op · 18 hours ago
Senior Clerk - Deli - BU
Arcata, California, United States
Full-time
Onsite
Mid, Senior Level
$17.39/hr - $23.26/hr
3+ years expNorth Coast Co-op is a community-focused grocery store, and they are seeking a Senior Clerk for their deli department. The role involves providing exceptional customer service, leading a team of clerks, cooks, and bakers, and ensuring high standards of food safety and quality in prepared foods operations.
E-CommerceGroceryOrganic FoodRetailWine And Spirits
Responsibilities
Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
Model, and ensure customers receive prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
Assist customers in locating products throughout the store and with placing special orders; seek opportunities to exceed customer expectations and enhance the customer experience
Maintain a calm and friendly demeanor with all customers and co-workers in all situations
Greet and interact with customers at service counters; ensure every customer is provided with an exceptional shopping experience
Answer incoming department phone calls and route them using paging or transfer system; take and route messages as needed
Follow through on all employee and customer questions and requests; escalate to appropriate member of management as needed
Promote team building and motivate staff to achieve their delegated tasks
As directed, delegate and direct work of clerks, cooks, and bakers, ensuring they are keeping on task and taking meal/rest breaks at appropriate times
Assist with time and attendance record keeping by noting tardy and absences on attendance log sheet
Ensure clerks, cooks, and bakers are following all department procedures; provide coaching and retraining as needed; document and report issues to Prepared Foods Department Head for follow-up
Train clerks, cooks and bakers in department service and production policies and procedures
Provide support to all service and production shifts including but not limited to, delegating/reassigning labor, calling employees for additional shifts, working in service or production as needed
Ability to work all department service and production shifts as needed
Take frequent opportunities to recognize good work
Report maintenance, IT, safety, and janitorial issues using appropriate channels
Handle customer questions and resolve complaints; refer problems to Department Head or Manager as needed
Assist with medical emergencies, disorderly customers and/or shoplifters in accordance with established procedures
Attend and actively participate in department meetings, store-wide and org-wide meetings, and trainings, as requested
Provide suggestions for improvement of prepared foods operations via email to Department Head
Take initiative to identify, report and resolve problems before they can escalate
Maintain smooth flow of service and production areas; ensure customers are acknowledged and helped quickly and efficiently
Lead daily production of all-house made beverages, baked goods, and hot/cold product following the highest standard of food safety, cooking/baking techniques and in accordance with department expectations and procedures
Ensure clerks, cooks, and bakers are following established recipes and cooking/baking techniques
Assist with monitoring department product quality standards, pull product as needed and address with clerks, cooks, and bakers; notify Department Head for follow-up
Ensure clerks, cooks and bakers are implementing daily production sheets; adjust as needed; follow up with Department Head
Assist with monitoring product signage and ensure ingredients and major allergens are accurately identified; take immediate appropriate action if corrections need to be made; follow up with Department Head
Effectively maintain fresh, full, attractive, and garnished food in hot and cold grab n go and full-service cases throughout shift
Assist with maintaining and updating recipes and production batch list yields and report any discrepancies or inaccuracies to Department Head
Participate in recipe improvement and development as requested by department management
Ensure department procedures for special orders are being followed and confirm orders for accuracy
Pull expired product based on sell-by date, time and temperature guidelines and quality standards and record accurately by weight or quantity on spoilage sheet
Ensure clerks, cooks, and bakers are maintaining a clean and organized workstation throughout the shift
Maintain dishwashing/sanitizing station and equipment in good condition and working order
Maintain department appearance and cleanliness including wiping down hot and cold grab-and-go and full-service areas; restocking as needed, regularly face grab-and-go product, ensuring signage is accurate and in good condition; request new signage if needed, clean shelves, and displays; keep floors clear of debris, sweep/mop, dust, empty compost, trash and recycling as needed
Maintain backstock and work area cleanliness; sweep and mop floors regularly, ensure all department employees wash/sanitize dishes throughout the shifts, sanitize all equipment including countertops, knives, cutting boards; organize and properly store/rotate inventory
Receive product deliveries, ensuring order and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures
Assist Department Head with coordinating tasks and projects for clerks, cooks, and bakers during down time
Organize time efficiently, prioritize, maintain focus, and stay productive
Oversee monitoring of refrigeration equipment and product temperature checks and notify maintenance and Department Head of discrepancies
Regularly check mailbox and/or email for important company communications and review posted memos
Assist in other departments/store, inventory counts, store-wide cleaning, and perform all other duties, as assigned
Follow all procedures in sanitation and safe food handling, per California Health and Safety Code requirements - Retail Food Code
Communicate and document any equipment maintenance and/or safety concerns to department management
Qualification
Required
Understanding of quality scratch food production and fundamental cooking and baking techniques
Possesses SERV Safe or Food Handlers certification, or able to obtain within first month of employment
Ability to work accurately and quickly in a fast-paced deli and bakery environment to meet timelines and goals
Ability to read and comprehend instructions and recipes; knowledge and understanding of dietary and measurement abbreviations and conversions
Knowledge and understanding of food allergies and special diets
Outstanding customer service skills, proactively looks for ways to help customers
Excellent communication skills and willingness to work as part of a team; ability to communicate effectively and be an active listener
Strong attention to detail, time management, and organizational skills
Ability to follow instructions and procedures, work without direct supervision on a variety of tasks simultaneously, prioritize while remaining flexible in a fast-paced environment, and delegate tasks and objectives to subordinates
Able to sensibly handle complaints, settle disputes, and resolve conflicts, or otherwise negotiate with others
Ability to motivate and inspire self and service and production teams
Ability to understand and adhere to all organizational and department rules, policies, and procedures, including but not limited to those listed in the employee handbook, CBA, and Health and Safety guidelines
Works well independently but able to work closely and cooperatively with others
Disseminates ideas, proposals, feedback, and other information in a clear, respectful, effective, and timely manner
Must be honest, ethical, and able to lead, take charge, and offer opinions and direction
Is pleasant with others on the job and displays a good-natured, cooperative attitude
Can consistently perform all tasks efficiently, at an acceptable rate and free of errors, according to department procedure, as directed
Can accept feedback openly without defensiveness
Accepts direction willingly and follow through with delegated tasks
Provides a positive example for co-workers by maintaining a positive attitude
Willingly to accept and adapt to change
Able to maintain strong relationships and act as liaison with outside professionals and vendors
Approach all decision making with environmental and social impact in mind, actively seek ways to improve sustainability efforts in day-to-day duties and assist in implementing applicable sustainability initiatives
Able to maintain confidentiality
Knowledge of the natural foods industry
Knowledge and familiarity of Microsoft Office products (Excel, Word, & Outlook)
Ability to operate all equipment necessary to perform the job
At least three years' experience working in food service required; with knowledge and ability to perform as lead department lead, overseeing the work of others and availability to work all service and production shifts as needed
Company
North Coast Co-op
North Coast Co-op is an online and offline consumer store that offers meat, poultry, seafood, wine, beer, cheese, and grocery products.
51-200 employees
Funding
Current Stage
Growth StageRecent News
North Coast Journal
2024-01-28
Redheaded Blackbelt
2024-01-28
Redheaded Blackbelt
2024-01-28
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