Inside Higher Ed · 2 days ago
Building Operations Manager, SNF Agora (Capital Planning & Facilities Management, Krieger)
Baltimore, MD
Full-time
Onsite
Mid, Senior Level
$65K/yr - $113K/yr
3+ years expInside Higher Ed is seeking a Building Operations Manager for the SNF Agora Building. The role involves overseeing daily operations, collaborating with various departments, and ensuring a safe and efficient environment for students, faculty, and staff.
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Responsibilities
Serve as the primary point of contact for students, faculty, and staff regarding day-to-day operations in the SNF Agora Building
Collaborate with the Director of Capital Planning and Facilities Management to research and resolve a complex range of student and faculty service matters and provide timely responses
Establish relationships with departmental liaisons within the Krieger School of Arts and Sciences (KSAS) and the JHU community
Conduct daily facility inspections to ensure a safe, functional, and well-maintained environment
Support the implementation of operating policies and procedures that improve the effectiveness and efficiency of building operations
Facilitate communication across departments to support efficient resource allocation and timely problem resolution
Collaborate closely with the Facilities Manager, and JHPS to review, address, and communicate workplace safety issues, while developing and implementing comprehensive security protocols for the building to promote a safe and healthy work environment
Develop, update, and implement emergency response and evacuation plans; serve as a first responder for critical building issues and medical emergencies, and prepare incident reports as required
Oversee front desk concierge staff and student workers, including hiring, training, scheduling, workflow management, and establishing clear performance expectations and SOPs
Develop and maintain departmental training materials to ensure compliance with university protocols and Agora Building operating standards
Maintain accurate floor plans, internal directories, and building documentation
Develop and implement a comprehensive loading dock operations protocol that includes compliance with safety protocols, delivery scheduling, vendor access, and communication procedures
Develop an internal mail process and delivery system for building occupants and serve as backup for processing incoming and outgoing mail for the building, ensuring proper tracking and distribution
Conduct inventory management for office supplies, coffee, and other operational/instructional supplies
Coordinate building access with the J-Card Office for regular operations, special events, and extended hours
Manage on-site storage and inventory processes, ensuring accurate tracking and organization
Support the KSAS Facilities Manager with coordinating logistical planning for both internal and external faculty and staff relocations
Partner with the KSAS Facilities Project Manager to report, track, and follow up on maintenance and repair issues
Partner with the events manager to support operational needs associated with building events and programs
Serve as the assistant liaison for 25Live scheduling
While based primarily in the SNF Agora Building, provide administrative and operational support to other KSAS facilities as assigned by the Director
Perform various financial tasks specific to finance and accounting, budgeting, and reporting to produce accurate information regarding building operations expenses
Process departmental invoices, purchase orders, rental invoices, and internal transfers to ensure correct expenses are charged to the appropriate accounts in university's accounting system (SAP)
Assist with budget projections and reconcile assigned accounts monthly, identifying and resolving financial discrepancies
Ensure compliance with university regulations and restrictions
Assist leadership with special projects as needed, such as space assessments and utilization, crisis management and safety protocol
Qualification
Required
Bachelor's Degree
Three years of related experience, including one year of supervisory/management experience
General knowledge of all Krieger School of Arts and Sciences (KSAS) academic programs or ability to learn quickly
General knowledge and experience with purchasing and operating budgets
Solid analytical skills with a focus on detail and accuracy
Strong verbal and written communication skills, including the ability to draft basic correspondence and emails; experience with electronic communications
Ability to balance competing priorities
Ability to work in a deadline-driven environment
Flexible and able to adapt quickly to changing priorities and circumstances
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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