Capital Rx · 6 hours ago
Customer Success Consultant
New York, NY
Full-time
Onsite
Mid Level
$80K/yr - $110K/yr
3+ years expJudi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They are seeking a self-driven customer success consultant to manage and service new and existing clients, ensuring a thorough understanding of the Judi platform and delivering exceptional customer service.
Hospital & Health Care
Responsibilities
Build and maintain trusting relationships with clients through superior customer service. Provide oversight of the clients ongoing use of Judi
Accountable for accurate and timely transition of new clients into the Judi platform
Lead communications throughout the implementation process, including, but not limited to, detailed and strategic guidance for benefit builds, accumulations feeds, network build, and complex claim situations/requests
Proactively identify execution risks and mitigation strategies
Provide ongoing client support to troubleshooting inquiries
Understand and manage requests for new features in alignment with the product roadmap
Partner with product managers and directors operating in an agile framework to conceptualize and break down functional and non-functional requirements needed to be the market leading offering within Judi
Identify and drive efficiencies to increase rate of adoption in market
Provide virtual and in person product demonstrations to prospective clients with the ability to sell product differentiators and resonate with current operational challenges
Certain times of year may require meeting participation, service support or other requirements outside of standard business hours, including weekends
Responsible for adherence to the Judi Health Code of Conduct including reporting of noncompliance
Qualification
Required
Bachelor's degree strongly preferred
3+ years working directly with complex clients
3+ years at a Pharmacy Benefits Manager (PBM) or Health Plan
2+ years working in a retail pharmacy or pharmacy operations
1+ years in a customer success/business analyst/product manager role
Skilled in project management, prioritization, and organizational skills
Ability to shift between competing priorities and meet organizational goals
Proficient in Microsoft Office Suite and able to adapt to software such as Jira, Miro, Confluence, Github, and AWS Redshift
Excellent verbal, written, interpersonal and presentation skills
Able to work effectively with virtual teams
Preferred
Pharmacy Technician license preferred
Discount Card claim processing experience preferred
Experience reviewing pharmacy claims preferred
Company
Capital Rx
Capital Rx is now Judi Health! Navigate to our new page here: https://www.linkedin.com/company/judi-health
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
A. J. Loiacono
CEO
Ryan Kelly
CTO
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