Inside Higher Ed · 1 week ago
CTY Education Program Manager (Academics & Student Life)
Baltimore, MD
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $84K/yr
2+ years expInside Higher Ed is seeking a CTY Education Program Manager to support the delivery of high-quality educational programs. The role involves managing online courses, overseeing instruction quality, and providing support to students and staff while ensuring compliance with policies and regulations.
Digital MediaEducationHigher EducationJournalismRecruiting
No H1B
Responsibilities
Support the Senior Education Program Manager in assuring that CTY delivers a high-quality program experience for students and staff across modalities, one that runs smoothly logistically and aligns with CTY's core values, including diversity, equity and inclusion
As assigned, manage a set of online courses during the academic year and/or summer
Oversee, monitor, and ensure the quality of instruction
Develop and/or deliver training as assigned
Be available to support instructors at the start of their synchronous sessions
Observe synchronous class meetings and monitor instructor activity in asynchronous courses. Provide regular and timely feedback to instructors: address any problems and provide praise for particularly creative or innovative approaches
Provide support to students and families on course placement
Respond appropriately to students having significant issues in class
Respond appropriately to family concerns about their students' experience
As assigned, support the development of new courses across modalities and review and enhance educator course guides. Roles with regard to course development include writing courses as an individual contributor and/or supervising casual staff engaged in course development
As assigned, work on site, at one or more in-person summer program locations. The minimum time on site during the summer is three residencies, 5-10 days each. More time may be required in extenuating circumstances, up to the entire duration of the program (7 weeks). Meals and lodging on site, as well as travel, are covered by CTY
Be on call at all times during in-person program operations, whether on or off-site, to assist with addressing concerns and handling emergencies across all aspects of the program
In close consultation with the Senior Education Program Manager, provide guidance on policy and procedural questions and ensure compliance with all laws and regulations applicable to program modality and location
Participate in the evaluation of job performance of casual staff to determine eligibility for continued employment or rehiring
Participate in hiring staff across the Academic Programs Unit in collaboration with CTY HR staff
Responsibilities include interviewing and managing one or more requisitions
Communicate with constituents: families, students, casual site staff, host sites, and vendors
As an individual contributor or by serving on project teams and committees, complete responsibilities as assigned in a range of program areas
Participate in continual improvement processes across the Academic Programs unit
Develop, document, and refine standard operating procedures for program delivery
Stay abreast of developments in relevant fields
Support or participate in research efforts of the organization
Provide service to CTY and the University through participating in occasional CTY- or University-wide projects. For example, serve a term on the DEI@CTY Staff Council
Qualification
Required
Bachelor's degree
Two years of experience teaching college or pre-college, residential life, professional camping, or other relevant academic administrative functions
Ability to travel to domestic out-of-state and/or international program locations and live on site
Ability to be on call at nights and weekends while programs are in session
Ability to manage a high volume of work and multiple priorities
Ability to manage seasonal variations productively and efficiently in types of tasks and work volume
Ability to manage accountability of self and others in a matrixed environment with multiple functional supervisors or project leads
Problem-solver, proactive in addressing challenges, escalates issues appropriately
Strong professional judgment, character, and integrity
Strong leadership skills
Excellent oral, written, and interpersonal communication skills
Excellent customer service skills
Demonstrated commitment to diversity, equity, and inclusion
Experience with online educational technology, such Microsoft Office 365 / Teams, Zoom, etc
Experience managing and motivating a diverse hybrid workforce
Computer literate; ability to learn and use multiple applications and platforms
Preferred
Master's degree
Classroom teaching experience
Experience working with advanced learners or coursework / training in gifted education
Experience working in a residential education setting
Benefits
Meals and lodging on site, as well as travel, are covered by CTY.
Vacation time off is restricted between Memorial Day and the close of the in-person sites.
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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