Graduated / Call Center / Customer service / Newcomer / Entry-level / CSR / New hire / College graduate / Junior / Trainee / Intern / Internship / Customer Care / Internship / Customer Support jobs in United States
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Aptino, Inc. · 8 hours ago

Graduated / Call Center / Customer service / Newcomer / Entry-level / CSR / New hire / College graduate / Junior / Trainee / Intern / Internship / Customer Care / Internship / Customer Support

positionPlano, TX
timeInternship
remoteHybrid
seniorityIntern, Entry Level
date1+ years exp

Aptino, Inc. is seeking a Customer Care Representative to join their Customer Experience team. This role focuses on identifying pain points and driving improvements in customer service operations while collaborating with cross-functional teams.

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Hiring Manager
Pranay Sable
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Responsibilities

Handle inquiries via phone, email, or chat with urgency and precision, ensuring every interaction is customer-first and solution-driven
Use critical thinking and technical insight to identify challenges, uncover root causes, and deploy effective solutions
Identify repetitive manual tasks and recommend automation strategies to streamline workflows and eliminate inefficiencies
Spot trends in customer issues and proactively create solutions that enhance the overall support experience, reducing future contacts
Navigate multiple applications (Zendesk, CRM, order management systems) with ease, ensuring accurate documentation and data-driven decision-making
Share insights with product, engineering, and operations teams to improve processes and remove friction—driving faster, smarter service

Qualification

Customer service experienceProblem-solving skillsTroubleshootingRoot cause analysisProcess optimizationBachelor’s degree

Required

1+ years of customer service experience in a fast-paced, high-tech, or automation-driven environment
Bachelor's degree in Business Administration, Communications, or a related field
Proven problem-solving skills, with experience in troubleshooting, root cause analysis, and process optimization

Company

Aptino, Inc.

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Welcome to Aptino where we combine APTITUDE of talent, skills, and expertise with INNOVATION of continuous change and transformation to deliver the highest quality of total talent strategies and results.
dateFounded in 2018
location
Irving, Texas, USA
people-size51-200 employees
web-link
https://aptino.com

Funding

Current Stage
Growth Stage
Company data provided by crunchbase