Inside Higher Ed · 1 week ago
Senior Business Analyst (University Registrar (OUR))
Baltimore, MD
Full-time
Hybrid
Mid, Senior Level
$73K/yr - $128K/yr
5+ years expInside Higher Ed is seeking a Senior Business Analyst to support Johns Hopkins University's multi-year Student Information System (SIS) implementation. The role involves collaborating with cross-functional teams, managing project documentation, and ensuring data integrity while supporting Registrar responsibilities.
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Responsibilities
Lead efforts to enhance/improve student systems as needed; participate in maintenance, development, and testing phases of student information system (SIS) and other software as needed; identify relevant subject matter (SME) experts as needed to ensure the success of system enhancements and projects
Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems within areas governed by OUR: student information systems, student records and maintenance, reporting and compliance, academic catalogue and schedule
Use analytic and process management tools to effectively gather and analyze data to improve business processes and workflow in these areas
Efficiently gather and synthesize data, conduct research, and summarize conclusions
In partnership with divisional records/Registrar offices and functional SME's, develop test cases and perform and coordinate user-acceptance testing as needed for new student systems projects, enhancements, and bug fixes
Assist with other projects as needed, and other general office functions as assigned
Establish knowledge of financial, business, and technological practices around the university to effectively support process documentation
Lead discussions with stakeholders to develop project strategic plans/roadmaps based on the needs of stakeholders. This includes the ability to:
Prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions
Measure and evaluate the success of solutions
Present roadmaps and progress to executive stakeholders
Perform project management duties
Assess change readiness among stakeholders, identifying and helping mitigate implementation barriers and risks as needed
Lead and manage others in developing innovative solutions to important, highly complex strategic and operating problems within administrative student services
Independently lead stakeholder interviews and/or design sessions by running well-organized meetings
Work closely with stakeholders to understand and translate their functional needs into technical requirements
Quickly establish credibility for the project by proactively building strategic working relationships
Effectively obtain and respond to stakeholder feedback, measure customer satisfaction, and track performance
Implement advanced strategies for gathering, reviewing, and analyzing data requirements
Lead and manage work with professionals from multiple functional offices and divisions
Prioritize requirements and create conceptual prototypes and mock-ups
Master strategic business process modeling and Lean/human-centered design concepts (through professional development courses as needed)
Qualification
Required
Bachelor's Degree
Five years of related experience, preferably within testing and business requirement gathering
Functional knowledge of best practices in Registrar's Office functions; data management and analysis, student information systems, student record maintenance, curriculum management, catalogue and scheduling maintenance, FERPA and other compliance-related mandates, reporting, training and documentation, and project management
Outstanding leadership and analytical skills, excellent problem-solving and critical thinking skills, and strong written and oral communication and presentation skills
Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment
Experience with Lean and other business improvement and process mapping tools
Skilled at executing business process improvement, business process design/redesign, functional requirements development, and data gathering and analysis responsibilities
Mastery of Microsoft applications (e.g., Word, PowerPoint, Excel, Visio)
Capacity to quickly earn the trust of others, facilitate meetings, and develop positive working relationships across the organization
Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort
Preferred
Master's Degree
Six years of related work experience demonstrating increasing responsibility
Management consulting experience is strongly preferred
Experience in higher education, project management, student information systems, degree audit system, Salesforce, imaging applications (OnBase), and business intelligence (BI) tools
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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