Zachary Piper Solutions · 2 days ago
Service Desk Lead
Brunswick, GA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $95K/yr
3+ years expZachary Piper Solutions is seeking an IT Service Desk & Workspace Support Lead to support the Federal Law Enforcement Training Centers (FLETC). This role is critical in delivering reliable frontline IT services to trainees, instructors, leadership, and partner agencies across a dynamic training environment.
GovernmentInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Lead ITIL-aligned Service Desk and Workspace Support operations
Own incident, request, problem, and knowledge management activities using Ivanti tools
Deliver rapid IT response and support during live training events and surge periods
Enhance service quality and operational efficiency through Continual Service Improvement (CSI) initiatives
Oversee staffing, ticket escalations, performance metrics, and end-user experience
Serve as the primary liaison between IT operations teams and FLETC leadership
Qualification
Required
Bachelor's degree or equivalent experience in IT, computer systems, or related field
3+ years of experience in IT service desk, technical support, or IT operations
Hands-on experience with ITIL processes and enterprise ticketing platforms (Ivanti preferred)
Strong communication, troubleshooting, and incident management skills
Ability to operate effectively in a fast-paced, mission-driven environment supporting live training operations
Eligibility to obtain a federal security clearance
Benefits
Comprehensive benefits package including medical, dental, vision, 401(k), paid holidays, PTO, and sick leave (as required by law)
Company
Zachary Piper Solutions
Zachary Piper Solutions is an IT company providing government contracting solutions in support of the nation’s Intelligence Community.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3M2018-02-22Series Unknown· $1.3M
2014-04-10Series Unknown· $1.7M
Leadership Team
Christopher Stroud
Partner Outreach & Engagements
Justin Jordan
Founder and Chairman
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