Universal Orlando Resort · 4 days ago
Senior Director, Digital & Technology Transformation
Orlando, FL
Full-time
Onsite
Director/Executive
10+ years expUniversal Orlando Resort is seeking a Senior Director for Digital and Technology Transformation to oversee program management approaches for the D&T division. The role involves leading transformation initiatives, managing vendor relationships, and ensuring compliance with company policies while reporting to senior leadership.
Entertainment
Responsibilities
Define the detailed plan, interdependencies and constraints necessary for the D&T division to achieve its transformation efficiency commitments
Oversee the procurement process for the identification and selection vendors and partners in support of transformation initiatives
Lead the onboarding and transition of selected vendors partners coordinating with D&T teams and 3rd party provider teams
Establish the tracking and reporting mechanism that measures progress towards D&T’s transformation goals
Oversee the identification and implementation of the end-to-end AI enabled tool set that improves delivery efficiency
Lead and participate in the end-to-end process definition of the D&T software and services delivery process
Identify and mitigate issues and risks that prevent progress against the D&T transformation efficiency goals. Where necessary, escalate to the appropriate SLT leader for mitigation and/or resolution
Establish and maintain the backlog of transformation ideas and their potential value applicable to obtaining additional value from D&T
Work with SLT to identify and establish a change network that will assist in defining implementing and sponsoring the D&T transformation initiatives
Partner with the transformation change management team to create, review and finalize training materials (stakeholder decks, periodic communications, training artifacts, etc) that will be used to help drive adoption of the initiatives
Provide regular executive status reporting to the SLT and the D&T executive team on progress, next steps and necessary input
Consolidate and report the status of transformation initiatives and deliver executive and senior executive summaries weekly and as needed for the eTMO
Define, establish, implement and operate a monitoring process which will periodically review critical transformation initiatives for proper controls, critical issues, risks and other concerns that could delay the initiatives
Act as the moderator for D&T in eTMO forums ensuring 2-way communication of status, actions, critical issues and risks
Anticipate, create and manage the D&T/eTMO Transformation Plan on a two-quarter basis to identify and mitigate lead time items ensuring D&T is prepared to support the eTMO and business units in the UDX transformation
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Bachelor's degree required; Information Technology degree preferred
Master's degree preferred
10+ years in progressive transformation, technology enablement, innovation or marketing leadership
Expert knowledge of large-scale transformation initiatives
Experience program and project management approaches
Experience in project team leadership and large-scale program planning and implementation
Expert at stakeholder and partner management
Experience in senior executive communication relationship building and decision making
Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply
Demonstrated ability to define and execute strategic initiatives
Or equivalent combination of education and experience
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase