Winchester Interconnect · 9 hours ago
Account Manager
Haverhill, MA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $100K/yr
5+ years expWinchester Interconnect is committed to inspiring innovative teams and fostering a dynamic, inclusive environment. As an Account Manager, you will work closely with top tier customers to ensure high levels of satisfaction and serve as the main communication line between customers and internal departments.
3D PrintingCustomer ServiceHardwarePersonal DevelopmentSoftware
Responsibilities
Monitor and grow top tier customer accounts including pre and post sales inquiries, including price quotations, order entry, delivery/ lead times, expedites and other related requirements
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Ensure quotes and customer orders are efficiently processed within the ERP system, provided and confirmed with customers in a timely manner and followed up on for efficiency
Contract review of sales orders processed for accuracy
Lead by example and maintain top tier performance in quality of work, productivity and customer account growth
Proactively manage the CRM platform (Salesforce) along with Regional Sales Managers to maintain the latest information for customers and proposals/program updates
You will have the opportunity to work collaboratively with Product Management, Field Sales, Quality, Engineering and Operations teams on customer requirements
Collaborating with Production and Planning is essential to ensure accurate lead times and order status updates are available and provided to customer in a timely manner
Foster a culture of continuous improvement
Actively contribute to process improvements, suggesting & implementing strategies to optimize workflow, customer satisfaction, and team efficiency
Manage projects necessary to meet business requirements and opportunities
Qualification
Required
Associates Degree or 5+ years experience in an Inside Sales/Account Management role
Minimum 3 years working for a manufacturing company
Exceptional communication and feedback skills
Proven ability to handle customer escalations and resolve high-stakes issues in a timely manner
Preferred
Military and Government industry customer experience
Company
Winchester Interconnect
Design, develop and deliver the interconnect solutions that fuel customer success.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-24Acquired
Leadership Team
Rhina Valdiviezo
Human Resources Business Partner
Recent News
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