Chewy · 10 hours ago
Associate Director, UX Research
Boston, MA
Full-time
Onsite
Lead/Staff, Director/Executive
$166K/yr - $266K/yr
10+ years expChewy is a leading online destination for pet parents, seeking an Associate Director of UX Research to drive product and service innovation. This role involves leading a team of researchers to enhance customer experiences and collaborating with cross-functional teams to implement user-centered designs.
E-CommercePetRetail
Responsibilities
Lead cross-team conceptual development; be a strategic thought leader in how to implement unmatched experiences that represent the most customer-centric intersection between research, design, business, content, and technology
Influence investment choices that will provide long-term innovation for our customers
Guide cross-functional teams of product designers, researchers, and content designers, while playing a key role in organizing and communicating their work across the organization
Champion cohesion and consistency in UX research practices that power growing family of services and products, while continuing to nurture and evangelize a fervent culture of invention and innovation
Foster Chewy’s culture and principles within the group while setting new standards in executional and operational excellence
Recruit, assess, hire, develop, and retain an organization of outstanding UX personnel
Qualification
Required
10+ years of experience in User Experience Research that includes 5+ years of experience managing researchers
Experience managing a team in a high growth environment; prior success with managing employees across multiple products and/or programs
Proven record in attracting, developing, and motivating the talent needed for current and future business needs
Demonstration of maintaining high performance expectations and leading teams to achieve results in a fast-paced environment
Experience providing direction to deliver on priorities and build repeatable, sustainable processes that support operational excellence
Experience working in and managing user experience design groups in large, product-based organizations; experience working in a complex environment, with a proven ability to build executive understanding and trust in User Research
Fluency in best practices for User Research; practical knowledge of User Centered Design processes and lifecycles; ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal research practices
Comprehensive knowledge of the latest research methodologies, emerging theory, and other developments in the user experience research field
Effectiveness in working across organizational boundaries to influence and deliver results
Exemplary analytical skills and high judgment
Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Ability to translate research needs into concrete practices to clarify ideas and advance collaboration based on shared understanding of customer needs
Bachelor's, or equivalent degree, in Research, HCI, or related field or equivalent professional experience within the research field
Position will require occasional travel
Benefits
401k
New hire and annual equity grant
Medical/Rx
Vision
Dental
Life
Disability
Hospital indemnity
Critical illness
Accident
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO, subject to manager approval
Six paid holidays per year
Paid sick and family leave in compliance with applicable state and local regulations
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
2026-01-07
Company data provided by crunchbase