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State of South Carolina · 14 hours ago

Customer Service Specialist - Investigator

Columbia, SC

Full-time

Onsite

Mid Level

3+ years exp

The State of South Carolina's Office of Regulatory Staff (ORS) is responsible for representing the public interest in utility regulation. The Customer Service Specialist - Investigator role focuses on resolving consumer disputes related to public utility services through investigation, mediation, and education efforts.

Government

Responsibilities

Conduct complaint/inquiry intake, investigation, and mediation via phone/in person. Apply laws, rules and regulations to consumer matters and communicate them appropriately and consistently

Follow established procedures for complaint/inquiry intake and documentation. Document various job activities into Microsoft Dynamics for reporting of performance metrics

Prepare written reports and testimony

Coordinate and assist in conducting customer relations compliance reviews of utility companies. Conduct on-site inspections of utility facilities

Participate in consumer education/outreach opportunities

Qualification

Customer service experienceMicrosoft DynamicsEffective communicationMicrosoft Office SuiteWritten report preparationConsumer education

Required

Associate's degree

At least three years of experience in a customer service environment

Effective communication skills both orally and in writing including the ability to testify in formal proceedings before the PSC

Proficiency in Microsoft Office Word, Excel, Outlook, Dynamics, and Power Point

Must possess a valid driver's license

Benefits

15 days sick leave

15 days annual leave

13 paid holidays

Paid parental leave

Military leave

Health coverage including prescriptions

Dental

Vision

Life insurance

Long-term disability

Flexible spending accounts

Adoption assistance

Retirement plan

Supplemental retirement savings plan

Company

State of South Carolina

Glassdoor3.2

South Carolina is a southeastern U.S. state.

Founded in 2005

Columbia, South Carolina, USA

10001+ employees

https://sc.gov/

Funding

Current Stage

Late Stage

Leadership Team

David Sella-Villa

Chief Privacy Officer

Mark Rhoden

Chief Financial Officer, Office of Regulatory Staff

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