Customer Service Specialist - Investigator jobs in United States
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State of South Carolina · 23 hours ago

Customer Service Specialist - Investigator

positionColumbia, SC
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

The State of South Carolina's Office of Regulatory Staff (ORS) is responsible for representing the public interest in utility regulation. The Customer Service Specialist - Investigator role focuses on resolving consumer disputes related to public utility services through investigation, mediation, and education efforts.

Government

Responsibilities

Conduct complaint/inquiry intake, investigation, and mediation via phone/in person. Apply laws, rules and regulations to consumer matters and communicate them appropriately and consistently
Follow established procedures for complaint/inquiry intake and documentation. Document various job activities into Microsoft Dynamics for reporting of performance metrics
Prepare written reports and testimony
Coordinate and assist in conducting customer relations compliance reviews of utility companies. Conduct on-site inspections of utility facilities
Participate in consumer education/outreach opportunities

Qualification

Customer service experienceMicrosoft DynamicsEffective communicationMicrosoft Office SuiteWritten report preparationConsumer education

Required

Associate's degree
At least three years of experience in a customer service environment
Effective communication skills both orally and in writing including the ability to testify in formal proceedings before the PSC
Proficiency in Microsoft Office Word, Excel, Outlook, Dynamics, and Power Point
Must possess a valid driver's license

Benefits

15 days sick leave
15 days annual leave
13 paid holidays
Paid parental leave
Military leave
Health coverage including prescriptions
Dental
Vision
Life insurance
Long-term disability
Flexible spending accounts
Adoption assistance
Retirement plan
Supplemental retirement savings plan

Company

State of South Carolina

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Glassdoor3.2
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South Carolina is a southeastern U.S. state.
dateFounded in 2005
location
Columbia, South Carolina, USA
people-size10001+ employees
web-link
https://sc.gov/

Funding

Current Stage
Late Stage

Leadership Team

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David Sella-Villa
Chief Privacy Officer
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Mark Rhoden
Chief Financial Officer, Office of Regulatory Staff
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