Airbnb · 4 hours ago
Host Technical Support, AMER - Experiences (contract)
United States
Contract
Remote
Entry, Mid Level
$47/hr - $57/hr
2+ years expAirbnb is a global platform for unique stays and experiences, and they are seeking a Host Technical Support professional to enhance host satisfaction. The role involves addressing technical issues, collaborating with cross-functional teams, and optimizing the onboarding process for hosts across the Americas.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Drive and be accountable for host satisfaction through both acquisition and onboarding funnels
Surface technical issues proactively to the Americas acquisition teams and support technical issues as they arise directly from hosts and acquisition reps
Work closely with cross functional stakeholders like scaled operations teams to implement small scale changes to the acquisition and onboarding funnels that reduce friction and optimize for speed & host satisfaction
Track, thoughtfully communicate and resolve tickets that ensure a smooth glidepath for host onboarding & retention across Americas priority cities
Become an expert in the acquisition & post-publish funnel steps, challenges and best practices
Develop templates & source of truth documents to streamline work and ensure that the team has the most up to date “solves” for consistent issues, friction points and hurdles
Function as a mediator and as a “solution detective”, sitting between cross-functional leads, technical leads and Acquisition reps to solve host issues
Ensure 100% accurate data hygiene across all tracking systems and leadership updates
Report out on both positive & negative host needs / trends, with a solution-oriented & growth mindset
Ensure that quarterly objectives and key performance metrics are hit
Stay up-to-date on best-practices & acquisition team trainings
Help orient hosts through the acquisition & onboarding process
Qualification
Required
2+ years in either content, acquisition, customer support or partnerships operations; working as the go-between across business & tech functions
Experience navigating a technically complex platform
Ability to translate tech speak into easy to understand summaries & instructions
Accountability for results – with a proven ability to deliver against KPIs & business targets
Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter
Solution-oriented mindset, innovative problem-solving and a proactive approach to addressing challenges
Bachelor's degree or equivalent experience in related fields
Benefits
Medical
Dental
Vision
401K
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-20
2026-01-17
Company data provided by crunchbase