Secure Future Advisors · 1 week ago
Financial Operations Specialist
Kettering, OH
Full-time
Onsite
Mid Level
3+ years expSecure Future Advisors is an independent retirement planning and financial services firm committed to providing innovative financial strategies. The Client Operations Specialist plays a vital role in maintaining high service standards by supporting client relationships and managing operational tasks.
AdviceConsultingFinancial ServicesRetirement
Hiring Manager
Andrea (Annie) Goldberg, MRP
Responsibilities
Escalate, review, and respond to requests to process, review, or escalate urgent or complex items
Foster relationships with clients through initial & ongoing customer service and issue resolution
Serve as an internal training resource by delivering educational training on custodial technology, processes, form requirements, and communicating correct processing guidelines
Monitor and review custodians for policy, procedures, and paperwork changes, updating resources and training materials
Perform security administration, vendor code maintenance, and related functions for Schwab and Pershing
Assist team members with daily tasks as needed due to volume
Provide backup assistance to other team members as business needs dictate
Perform other tasks assigned by management
Qualification
Required
Bachelor's Degree in Finance or a related field
Financial Services Experience
Knowledge of financial industry and investment products
Strong knowledge of various technologies: Microsoft Office, Dynamics, LaserApp, DocuSign, Schwab Advisor Center, Pershing NetX360
Strong written and verbal communication skills, with the ability to deal effectively with various people including staff, management, custodians, and other offices
Ability to prioritize and manage in a fast-paced, multi-task environment with organization and accuracy
Strong analytical, problem-solving, research skills, and attention to detail
Ability to work effectively in a team environment, while also being a self-motivated, independent worker
Preferred
3+ years of financial industry experience
Industry designations (CFP, CPA)
FINRA registrations
Certified in operational process improvement (Lean 6 Sigma, Kaizen)
Benefits
Company contributions toward health insurance premium
Company sponsored retirement plan with matching contributions
Paid Time Off
Paid Holidays
Company
Secure Future Advisors
Secure Future Advisors is a retirement planning and financial solutions company.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Mark Morris
Founder, CEO, Owner, and Financial Advisor
Company data provided by crunchbase