Senior OnPoint Data Quality Specialist jobs in United States
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Recology · 3 hours ago

Senior OnPoint Data Quality Specialist

Recology is an ecologically innovative company committed to protecting the environment and sustaining communities. They are seeking a Senior OnPoint Data Quality Specialist to verify customer overage and contamination violations and ensure high levels of service through collaboration with all teams.

RecyclingSustainabilityWaste Management

Responsibilities

Follows guidelines to ensure customer overages and contamination violations are verified and applied as necessary within the “Third Eye” system
Reviews video footage from trucks and investigates and documents issues utilizing available technology
Enters and confirms pricing and quantities that affect customer invoices
Performs quality assurance checks on operational data as requested
Audits data and makes conclusions
Works collaboratively with all teams to meet or exceed all contractual requirements and ensures the highest level of service for the customer
Generate reports, as needed
Provides backup support to customer service; responds to service email requests
Other duties as assigned

Qualification

Customer service experienceMicrosoft OfficeAnalytical thinkingCommunication skillsDetail orientedProblem solving

Required

Four years of customer service-related experience
High school diploma or GED required
Computer programs, including Microsoft Office suite of applications
Excellent oral and written communication skills
Clerical skills
Attentiveness and analytical thinking skills
Customer/Client orientation
Detail oriented with ability to problem solve

Preferred

Bachelor's degree preferred

Benefits

Paid time off and paid holidays.
Health and wellness benefits including medical, dental, and vision.
Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
Annual wellness incentives.
Employee Assistance Program (EAP).
Educational assistance.
Commuting benefits.
Employee referral program.

Company

Recology

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Resource recovery, recycling, compost, landfill diversion, anaerobic digestion.

Funding

Current Stage
Late Stage

Leadership Team

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Salvatore Coniglio
Chief Executive Officer
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Gordon Heneweer
Chief Financial Officer
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Company data provided by crunchbase