WestRock Company · 2 hours ago
Customer Service Representative
Glendale, AZ
Full-time
Onsite
Mid Level
3+ years expWestRock is a global packaging company committed to sustainability and excellence. The Customer Service Representative will act as a liaison between customers, sales, and operations teams, maintaining relationships and ensuring excellent service delivery while managing orders and resolving customer issues.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Represent Smurfit Westrock values and deliver excellent service through each interaction
Records and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact
Provides pricing, availability, and schedule information within established guidelines
Suggests alternative products or services to meet customer needs
Obtains resolution of routine customer complaints and issues
Serves as communication link between customers and sales staff to assure responsiveness
Tracks order activity and alerts appropriate staff of any potential delivery problems
Tracks warehouse inventories and replenishments
Obtain pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility
Facilitates quotes and provides pricing
Creates new item specifications/projects
Manage accounts through processing incoming orders and/or inquiries, reviewing demand on machines, and managing orders to ensure customer's delivery requirements are met
Proactively track order activity, inventory levels and alert appropriate staff/customers of any potential issues
Handle outside purchases for services and materials required for the manufacturing of customer projects
Produces customized reports and share data with customers
Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues
Qualification
Required
High School diploma or G.E.D. – Required
3-5+ years of customer service or related work experience in manufacturing environment or other industries
Working knowledge of Microsoft Office Suite - Word, Outlook, Excel, and SAP Software
Broad knowledge of operational procedures and tools
Ability to mentor and coach team members and take the initiative to accept additional responsibilities
Demonstrates a customer-oriented mindset and ability to operate with customers' best interests in mind
Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure great customer experience
Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise
Demonstrate organizational and time management skills to ensure achievement of desired results
Work in a fast-paced, team environment and partner with internal departments to achieve goals and satisfy customers
Ability to work under minimal supervision
Ability to navigate in multiple systems
Preferred
Associate/Bachelor's degree, preferred
Benefits
401 K Matching
Medical
Dental
Vision all starting day one
Stock Purchase Program
Tuition Reimbursement
Wellness program
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase