UKG · 12 hours ago
Customer Account Manager 3
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $105K/yr
5+ years expUKG is the largest U.S.-based private software company in the world, dedicated to inspiring organizations to become great places to work through innovative HR technology. The Customer Account Manager will work closely with Mid-Market customers to drive sales growth through upselling and cross-selling, while establishing strong customer relationships and ensuring satisfaction.
Bookkeeping and PayrollHuman ResourcesSoftware
Responsibilities
Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences
Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion
Sales Campaigns: Develop and maintain a “greenspace” heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts
Sales Proposals: Identify sales opportunities and develop proposals for HCM and Payroll solutions aligned with customer needs
Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users
Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders
Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings
Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content
Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams
Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction
Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours
Qualification
Required
5+ years of successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas
Minimum of 3 years of experience in the technology/software industries
Ability to travel for face-to-face customer interactions and industry events
Preferred
Excellent communication and interpersonal skills
Proficient in Salesforce
Thrives in a quick-turn, high-paced environment
Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
Possess strong verbal and written communication skills
Ability to articulate the value proposition of our product offering
Bachelor's degree or equivalent practical experience
Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
Experience optimizing and troubleshooting products or services
Benefits
Wellness programs
Tuition reimbursement
U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance.
Company
UKG
UKG™delivers HCM, payroll, HR service delivery, and workforce management solutions. It is a sub-organization of Hellman & Friedman.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-03-23Acquired
Leadership Team
Jennifer Morgan
Chief Executive Officer
Jim Joudrey
EVP and CTO
Recent News
2026-01-19
2026-01-15
Company data provided by crunchbase