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PushPress · 1 day ago

Customer Support Specialist

United States

Full-time

Remote

New Grad, Entry Level

$54K/yr - $54K/yr

PushPress is building the Intelligent Industry Ledger for boutique fitness. The Customer Support Specialist is the first line of the PushPress customer experience, focused on delivering fast, accurate responses while building long-term trust with clients.

B2BBillingFinTechFitnessMachine LearningPaymentsSaaSSoftware

Growth Opportunities

Responsibilities

Respond to incoming chats in Intercom for Core clients

Triage and resolve or escalate issues as needed

Follow up on snoozed and pending conversations

Identify patterns and report trends to Support Lead

Validate support articles, macros, and bot responses

Collaborate with L1 and L2 teammates

Stay informed on product changes and releases

Qualification

IntercomProblem-solvingZoomSlackCustomer communicationDetail-orientedSelf-drivenGrowth mindset

Required

Experience with tools like Zoom, Slack, and Intercom, and the ability to quickly learn new systems

Excellent problem-solving skills, with the ability to troubleshoot basic technical issues and provide clear, step-by-step solutions

Strong learning aptitude and a desire to grow and adapt to new concepts, tools, and approaches within customer support

Highly accountable, self-driven, and able to take ownership of tasks and follow through with minimal supervision

Comfortable providing support in one-on-one or small group settings, with the ability to explain technical concepts clearly and patiently

Detail-oriented and highly organized, ensuring that client interactions and support tasks are handled efficiently and accurately

A proactive attitude, constantly seeking to expand knowledge and improve skills in both customer support and the fitness industry

Company

PushPress

PushPress is a vertical B2B SaaS company that offers a gym management software serving SMB boutique fitness studios market.

Founded in 2013

Claymont, Delaware, USA

51-200 employees

https://pushpress.com

Funding

Current Stage

Growth Stage

Total Funding

$31.5M

Key Investors

Altos VenturesCalm Company Fund

2024-10-30Series B· $20M

2022-08-18Series A· $11M

2021-03-22Seed

Leadership Team

Dan Uyemura

Chief Executive Officer & Co-Founder

Chris McConachie

Chief Experience Officer

Recent News

KillerStartups

First-Time Founders: Trust Your Vision Despite Rejection

2025-03-14

pushpress.com

PushPress secures $11 million in Series A funding led by Altos Ventures

2025-02-26

Company data provided by crunchbase