Piper Companies · 15 hours ago
MDM Service Desk Team Lead
United States
Full-time
Remote
Mid, Senior Level
$55K/yr - $65K/yrPiper Companies is looking for a MDM Service Desk Team Lead to join a Managed Service provider on a contract basis. This role involves leading escalation calls, managing inquiries through CRM, and overseeing the Tier II team's escalation calls.
Management Consulting
Responsibilities
Lead escalation calls/chats, set expectations, provide status updates, coordinate next steps, and document outcomes
Utilize CRM to record, track and manage inquiries
Review reports and follow up on pending tickets
Handle escalation calls for the Tier II team
Qualification
Required
High school diploma or equivalent
Customer service experience
Strong MDM technical depth
Experience with postpaid mobility carriers
Benefits
Comprehensive benefit package
Cigna Medical
Cigna Dental
Vision
401k w/ ADP
PTO
Paid holidays
Sick Leave as required by law
Company
Piper Companies
At Piper, we obsess about the success of our customers and consultants.
Founded in 2011
501-1000 employees
H1B Sponsorship
Piper Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Justin Jordan
Founder and Chairman
Company data provided by crunchbase