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Inside Higher Ed · 10 hours ago

Assistant Director, Financial Aid (Student Financial Support)

Baltimore, MD

Full-time

Hybrid

Entry, Mid Level

$56K/yr - $98K/yr

1+ years exp

Inside Higher Ed is seeking an Assistant Director for Financial Aid to engage with students and ensure their financial aid renewal and retention. The role involves conducting workshops, collaborating with campus partners, and managing federal financial aid programs while providing high levels of customer service.

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Responsibilities

Develop and implement events and programming to engage with students, and to help ensure the on-time renewal of financial aid and retention of students

Conduct financial literacy workshops/trainings, financial aid workshops, and other virtual and on-campus events

Serve as liaison to the StarFish early warning team, student life, and academic advising for students identified as having financial difficulties

Collaborate with campus partners, such as the Center for Student Success and the Student Outreach and Support team, to extend our reach, impact, and network of support for vulnerable students

Run reports and queries to identify students with complex financial aid processing issues and identify methods to increase efficiency and visibility

Conduct targeted outreach to vulnerable populations, such as students in need of Enhanced Loan Counseling, students selected for federal verification, and those with academic performance issues that affect eligibility for aid

Review and monitor workflow processing queues to help facilitate the highest levels of customer service possible

Advise students on financial aid eligibility, application procedures, and various financial aid programs. Respond to student inquiries in-person, via phone, text, and email

Direct management of federal financial aid programs (such as Satisfactory Academic Progress and Federal Verification), including oversight and review of financial aid exception reports to ensure compliance, accuracy, and timely resolution of discrepancies

Maintain current knowledge of federal Title IV regulations, state rules, and institutional policies pertaining to financial aid

Other job-related duties as assigned

Qualification

PowerFAIDsTitle IV regulationsSalesforceInstitutional MethodologyCustomer serviceFinancial literacy trainingWorkflow managementFast-paced environment

Required

Ability to participate in virtual meetings, receive and make phone calls, and attend required in-person meetings, workshops, and conferences