Onni Group of Companies · 18 hours ago
Guest Liaison
Chicago
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22.50/hrOnni Group of Companies is a leading organization in community building, and they are seeking a Guest Liaison to enhance customer satisfaction through personalized guest interactions. The role involves handling guest inquiries, managing requests, and providing a high level of service in a professional manner.
Real Estate
Responsibilities
Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage; accommodating special requests whenever possible
Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Means of communication include telephone, mail, and personal verbal conversation
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management
Works harmoniously and professionally with co-workers, supervisors, and third party vendors
Unique concierge knowledge and execution. Ability to assist guest with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries
Assist guest where necessary with bringing in, delivering, and storing of luggage
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Input and follow up on workorders
Assist with hotel reservations; including quoting, creation and modification
Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
Learn resident/guest names and anticipate needs and while exceeding expectations
Availability to work unique hours including but not limited to mornings, nights, weekends, and holidays per management discretion
Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions
Completes required daily reports, and checklists
Qualification
Required
High school diploma/GED and completion of a craft apprenticeship, or an equivalent
High School Degree or equivalent
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Excellent customer service orientation and excellent interpersonal skills
Excellent oral and written communication skills
Benefits
Competitive pay and a Comprehensive Benefit Package
Health Saving Account, Flexible Saving Account, Employee Assistance Program
Annual Education Allowance
Generous Referral Program
Fun and collaborative company culture with lots of team-building events
Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel
Company
Onni Group of Companies
Onni Group of Companies is a private real estate developer specializing in design, property developments and project management.
Founded in 1965
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Takashima
Sr. Human Resources Business Partner
Recent News
Nassau Guardian
2025-07-22
Company data provided by crunchbase