The University of Kansas · 2 hours ago
IT Analyst
Lawrence, KS
Full-time
Onsite
Entry, Mid Level
2+ years expThe University of Kansas is seeking an IT Analyst to support their IT change management process and develop technical documentation. The role involves coordinating communication related to IT changes and ensuring compliance with established processes while collaborating with various stakeholders to align IT operations with institutional needs.
ConsultingHealth CareNon Profit
No H1B
Responsibilities
Work within a team to develop and implement technical and procedural documentation
Maintain, administer, and assist in troubleshooting knowledge base systems
Create and develop new documentation that details features and procedures for IT systems
Provide periodic and cyclical review of existing documentation, ensuring accuracy and completeness
Work across teams to enhance documentation practices and procedures
Assist in collecting, analyzing, and reporting IT operational metrics to support decision-making
Schedule and create the agenda for weekly Change Advisory Board (CAB) meetings
Facilitate weekly CAB meetings and document key decisions and action items
Ensure all change submissions comply with established policies and procedures for IT change management
Recommend and implement process improvements to enhance change management efficiency
Collaborate with CAB members to support decision-making, track progress, and maintain accurate records
Facilitate communication about changes when necessary
Engage in enterprise initiatives and strategic planning efforts as directed
Participate in project management efforts as assigned by IT leadership, including documentation and process standardization
Other duties as assigned
Qualification
Required
High school diploma\GED and four years relevant professional experience, or an associate's degree and two years of relevant professional experience, or a bachelor's degree
One year of experience of coordinating IT change management processes or similar structured processes
Demonstrated experience creating and maintaining technical or procedural documentation as evidenced in application materials
Excellent written communication skills and attention to detail as evidenced in application materials
Preferred
Bachelor's degree in a technology related field
Experience working with or administering knowledge base or content management systems (e.g. TDX, ServiceNow, etc.) as evidenced in application materials
One year experience in project management or a related field
At least one year of professional experience with:
Supporting Windows or Mac operating systems
Implementing and managing information technology systems
Microsoft Endpoint Configuration Manager (MECM)
Microsoft Active Directory & Group Policy
A ticket management system such as TDX or ServiceNow
Troubleshooting network issues / network management in an enterprise network
IT work experience at a higher education institution
Company
The University of Kansas
The University of Kansas is a major comprehensive research and teaching university and a center for learning, scholarship, and creative endeavor.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Abhinay Dumpa
Pre Health Professions Organization Co-founder and Secretary
Albert Park
Co-Founder
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