Inside Higher Ed · 1 week ago
Business Analyst, Student Accounts (Student Enrollment & Account Management)
Baltimore, MD
Full-time
Hybrid
Mid, Senior Level
$63K/yr - $110K/yr
3+ years expInside Higher Ed is seeking a Business Analyst for Student Accounts to bridge operational needs with technical solutions. The role involves providing operational support, managing business requirements, and collaborating on a multi-year Student Information System implementation to enhance student account management.
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Responsibilities
Provide operational support across key Student Accounts functions, including Systems and Reporting, Billing and Refunds, Third-Party and Student Payments, and Collections
Serve as a resource for student inquiries related to billing, payments, and account resolution, ensuring timely and accurate responses
Support back-office processes such as account reconciliations, refund processing, sponsor invoicing, and payment applications
Collaborate with team leads and functional managers to ensure consistent application of policies, procedures, and service standards across all Student Accounts areas
Assist in data entry, reporting, and analysis to identify trends, troubleshoot discrepancies, and recommend process improvements
Serve as backup support for essential business functions as needed
Participate in outreach initiatives or other student support activities as assigned
Fully understand business problems presented and recommend creative solutions
Support the Systems and Reporting Team with tuition calculation activities, testing of system enhancements, and validation of data outputs to ensure accuracy and integrity of student account processing
Elicit, define and document business process needs for new, existing and/or enhanced products, services, or optimized business processes
Work independently with domain experts on low to medium complexity work to ensure clarity of the problem/opportunity
Work closely with a variety of internal and external business partners to ensure that all business requirements are understood, documented, and met
Manage business and functional requirements for new business solutions
Identify system/process/data impacts (upstream and downstream) and propose appropriate alternatives/remediation
Identify impacts across teams and coordinate to manage dependencies and potentially competing priorities
Facilitate customer demands, evaluate request, manage prioritization and work with the appropriate technical team to resolve issues
Apply a lean-agile mind-set to work and support organizational agility
Lead discussions with the business on multiple options to help address the root cause, including various trade-offs and recommended approach
Assist with the triage of production-related issues
Partner with vendors and UIS in the exploration, selection, and implementation of new software solutions and service contracts
Support JHU's multi-year SIS implementation, ensuring Student Accounts processes and data align with new system functionality
Qualification
Required
Bachelor's Degree in a related field
Three years of related experience
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula
Preferred
Master's Degree
Minimum of four years of related work experience demonstrating increasing responsibility
Experience in higher education, project management, and accounts receivable/billing is desired
Experience with a document imaging system, preferably OnBase
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
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