ChargePoint · 13 hours ago
Senior Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$52K/yr - $110K/yr
4+ years expChargePoint is a leading company in the electric vehicle charging industry, focused on making electric mobility a reality. The Senior Technical Support Engineer will leverage technical expertise to resolve complex network, software, and hardware issues while delivering exceptional support to various stakeholders in the EV charging ecosystem.
AutomotiveCharging InfrastructureElectric VehicleManufacturing
Responsibilities
Leverage your technical expertise to identify and resolve complex network, software, and hardware issues, including those involving third-party integrations (e.g., roaming, cellular service)
Deliver exceptional support and demonstrate empathy while managing projects with engineering teams, electric vehicle manufacturers, high-profile customers, corporate accounts, fleet managers, field technicians, station owners, and drivers
Continuously develop your skills by learning new products, services, and innovations within ChargePoint and the EV charging industry
Work in a highly organized manner, remain flexible, and effectively prioritize tasks as new issues arise
Communicate through our case management system and maintain open, transparent dialogue with internal and external stakeholders via email, phone, video calls, and messaging platforms
Coordinate charger installation and repair with field service partners and assist customers with activation and configuration
Act as a customer advocate, representing their voice within ChargePoint and the Owner Support team
Qualification
Required
Minimum of 4 years' experience in a customer service or technical support role, with strong knowledge of customer service principles and practices
In-depth understanding of the EV and charging industry, including EV batteries, EVSE hardware/software, and the interaction between vehicles, charging stations, and electrical infrastructure
Ability to stay current on technical and professional skills through self-learning or formal training
Proven ability to set high performance standards for yourself and others, with experience coaching teammates when needed
Comfortable making decisions, thinking creatively, and taking accountability for outcomes
Skilled at identifying technical issues that impact customer satisfaction and proactively resolving them, including handling challenging conversations
Self-motivated, adaptable, and decisive, with the ability to manage multiple tasks/projects independently under tight deadlines in a remote environment
Willingness to work outside normal office hours as required
Bachelor's degree in a technology-related field or equivalent experience
Company
ChargePoint
ChargePoint is an electric vehicle (EV) charging network that offers charging solutions for both commercial businesses and consumers.
1001-5000 employees
H1B Sponsorship
ChargePoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (32)
2023 (36)
2022 (24)
2021 (23)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$1.44BKey Investors
PennDOTIllinois Environmental Protection AgencyAntara Capital
2024-09-20Grant· $19M
2023-08-15Grant· $0.94M
2023-07-27Post Ipo Debt· $150M
Leadership Team
Rick Wilmer
Chief Executive Officer
Mansi Khetani
Chief Financial Officer
Recent News
Business Wire
2026-01-22
Clean Technica
2026-01-22
2026-01-19
Company data provided by crunchbase