Credit One Bank · 7 hours ago
Operations Support Analyst I - Customer Service - Back Office Contact Processing
Las Vegas, NV
Full-time
Onsite
New Grad, Entry LevelCredit One Bank is a data-driven financial services company based in Las Vegas. The Operations Support Analyst I focuses on improving and maintaining customer service standards through analysis of diverse business systems and processes, collecting and analyzing data to optimize processes and enhance the customer experience.
AnalyticsCredit CardsFinancial ServicesPayments
Responsibilities
Collaborate with colleagues and business leaders to identify opportunities for improvement and root causes
Provide exceptional support to service providers
Recommend systems improvements to senior management based on analysis of current practices, outcomes, and trends. Participate in the implementation and monitoring of approved changes
Conduct internal customer service research to support strategic and business planning
Develop and maintain custom reporting and analysis solutions with an eye toward future automation opportunities
Identify opportunities to improve processes and drive customer satisfaction, share findings and recommendations with management, partner with leadership to create and execute improvement plans
Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports
Responsible for understanding all applicable regulations and guidelines as well as business industry standards
Understand and communicate the financial and operational impact of changes to procedures or strategies
Perform other duties as assigned
Qualification
Required
Bachelor's degree in appropriate field of study or equivalent work experience
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Knowledge of data processing and analysis tools such as SQL, Tableau, SAS, Python and Excel VBA
Detail oriented, analytical, and inquisitive
Ability to work independently and with others
Demonstrate company core values of excellence, ownership, collaboration, and integrity
Preferred
Experience using SAS for data analysis and statistics
Experience with Tableau for data visualization
Excellent written and verbal communication skills
Knowledge of credit card banking industry practices, regulations, and standards
Understanding of standard business and customer service practices
Company
Credit One Bank
Credit One Bank is a financial services company that offers credit cards, credit score tracking, and fraud protection services.
Founded in 1984
1001-5000 employees
H1B Sponsorship
Credit One Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (97)
2024 (79)
2023 (65)
2022 (80)
2021 (32)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Jim Holborow
Assistant Vice President, Marketing Communications
Recent News
Morningstar.com
2025-12-29
2025-11-04
Company data provided by crunchbase