Lakeview Loan Servicing, LLC. · 18 hours ago
JIRA Administrator
Agoura Hills, CA
Full-time
Hybrid
Entry, Mid Level
$77K/yr - $97K/yr
1+ years expLakeview Loan Servicing, LLC. is seeking a JIRA Administrator to support and enhance their service management practices. The role focuses on maintaining Jira Service Management and Confluence while working closely with ITSM leadership and cross-functional teams to optimize workflows and improve service delivery.
FinanceFinancial ServicesMortgageReal Estate
Responsibilities
Lead Configure and maintain Jira and JSM projects, request types, SLAs, and automation rules
Assist with workflow design, request routing, and form customization to improve service delivery
Support service catalog development and updates, ensuring accurate request offerings
Maintain Jira Assets (CMDB) for tracking applications, assets, and configuration data
Build and update dashboards and reports to provide visibility into service requests, incidents, and SLAs.the organization’s multi-phase ITSM transformation roadmap, from environment reconnaissance and platform consolidation to full governance and reporting integration
Administering permissions and configurations in Confluence
Support Incident, Request, Problem, and Change Management processes within Jira Service Management
Help document and maintain knowledge bases in Confluence to ensure self-service and operational consistency
Assist with service health reporting by monitoring tickets, trends, and backlog volumes
Participate in governance check-ins and contribute to continuous improvement efforts.Establish and maintain ITSM process governance for Incident, Request, Problem, Change, CMDB, and Knowledge Management
Work with managers, developers, and business stakeholders to align Jira configurations with business needs
Partner with teams during ITSM tool consolidation and process standardization initiatives
Provide user support and training for Jira, JSM, and Confluence to improve adoption and usability
Identify opportunities to automate repetitive tasks and streamline workflows
Qualification
Required
1-5 years of experience administering Jira, Jira Service Management (JSM), or similar ITSM platforms
Familiarity with ITSM processes (Incident, Request, Problem, Change Management)
Hands-on experience in Jira project setup, workflow configuration, SLA management, and automation
Experience using Confluence for knowledge bases, documentation, and templates
Strong problem-solving skills and ability to work collaboratively in Agile/DevOps environments
Interest in ITSM maturity and willingness to learn governance, reporting, and process improvement practices
Bachelor's degree in Computer Science, Information Systems, Business, or a related field
Preferred
Exposure to Jira Assets (CMDB), asset schemas, and lifecycle tracking (preferred)
ITIL certification preferred
Atlassian certifications (e.g., Jira Administrator, Jira Service Management) highly desirable
Company
Lakeview Loan Servicing, LLC.
BEWARE of Unsolicited Job Offers that request a personal ID!!! Lakeview Loan Servicing, LLC (“Lakeview”) is a uniquely qualified mortgage finance company dedicated to assisting our customers with efficient and affordable refinancing and purchase options.
501-1000 employees
H1B Sponsorship
Lakeview Loan Servicing, LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (6)
2023 (8)
2022 (6)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Steve Lemmon
Chief Marketing Officer - Originations
Recent News
Business Insider
2025-07-16
Company data provided by crunchbase