L.A. Care Health Plan · 18 hours ago
Manager, Community and Field Engagement
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$102K/yr - $163K/yr
5+ years expL.A. Care Health Plan is the nation’s largest publicly operated health plan, dedicated to providing health coverage to low-income residents of Los Angeles County. The Manager, Community and Field Engagement oversees a team that builds relationships with local communities and partners, leading outreach and engagement initiatives to promote health plan programs. This role also ensures compliance with regulatory requirements and drives strategies for community visibility and member trust.
FitnessGovernmentHealth Care
Responsibilities
Develop and execute a comprehensive community engagement strategy to increase visibility and trust among diverse communities served by the plan
Lead and mentor team in planning, executing, and evaluating outreach activities and educational events
Collaborate with cross functional teams to ensure consistent messaging and adherence to all regulatory requirements
Integrate key policy and regulatory updates (e.g., redetermination outreach, HR-1 workforce implications, expiration of enhanced subsidies) into community education and staff training plans
Establish and sustain partnerships with community-based organizations (CBOs), faith-based groups, schools, senior centers, and advocacy organizations
Oversee participation in community health fairs, enrollment events, and educational workshops that support members and the broader public in navigating Medi-Cal, DSNP, and Covered CA programs
Ensure culturally and linguistically appropriate engagement across LA County’s diverse populations
Partner with Enrollment and Retention teams to address barriers to coverage continuity, including member redetermination and renewal education
Monitor field activities for compliance with Centers for Medicare and Medicaid Services (CMS), Department of Health Care Services (DHCS), and Covered California outreach and marketing guidelines
Track and report on event participation, member outcomes, and community feedback to measure effectiveness and identify improvement opportunities
Manage program budgets, ensuring efficient use of resources to achieve community impact objectives
Maintain up-to-date awareness of policy and regulatory changes impacting member education and engagement strategies
Drive the enrollment growth/retention strategies that align with overall community outreach strategy including engagement with general agencies, brokers, provider offices and other community partners
Foster a collaborative, mission-driven culture aligned with the health plan’s community values
Manage staff, and the day-to-day activities in the department and ensure the engagement of general agencies and field brokers as an integrated approach to the overall community and field engagement strategy
Participate in the department budgeting process
Responsible for hiring, scheduling, training, performance, corrective actions, mentoring, and developing team(s)
Foster a culture of transparency, continuous improvement, accountability, and shared ownership of enterprise goals
Manage complex projects, engage and update key stakeholders, develop timelines, lead others to complete deliverables on time and ensure implementation upon approval
Responsible for budgeting, and policy implementation
Perform other duties as assigned
Qualification
Required
Bachelor's Degree in Business or Related Field
At least 5 years of experience in community engagement with Medi-Cal and Medicare Programs
At least 3 years of leading staff or supervisory/management experience
Business development experience in Medicare, Medi-Cal or Commercial products at a major health plan
At least 2 years of experience with oversight of General Agent programs and associated with Medicare and State of California license requirements
Proven sales track record
Proven successful experience in development of strategic relationships with Independent Practice Association (IPA's) and providers
Excellent PC skills
Excellent organization, planning, project and time management skills
Excellent presentation, interpersonal, and verbal and written communication skills
Strong leadership skills for building relationships, fostering teamwork, and creating a positive work environment
Ability to guide and support team members
Knowledge of managed care model to educate providers and key stakeholders to close the sale
Knowledgeable about IPA's, provider groups, primary and specialty care networks
Knowledge and understanding of diverse markets
Ability to leverage community groups to generate grassroots growth support
Ability to work independently, be flexible with work hours, evening and weekends
In depth knowledge of the health care marketplace including the ability to develop positive business relationships with principal stakeholders in IPA's, medical groups and the physician community
Excellent communication skills and be adept at understanding complex concepts presented by the business environment
Strong attention to details skills to ensure accuracy of information with the ability to initiate, track and follow projects or tasks through to completion
Demonstrated strategic and consultative sales skills with the ability to provide convincing presentations and communications for a variety of internal and external audiences
Ability to present well thought out strategies and plans in verbal and written formats for key stakeholders as required for annual planning and ongoing reporting
Deep understanding of the industry, market dynamics, and organizational operations to identify opportunities and navigate challenges
Strong ability and knowledge to analyze market trends, anticipate future changes, and develop long-term strategies that align with the company's goals
State of California Department of Insurance License - Active, current and unrestricted California License (Or ability to obtain within 30-90 days of employment dependent on license/certification agency schedules)
Covered California Plan Based Enroller Certification or ability to obtain within 90 days
Ability to pass Medi-Cal Certification, L.A. Care Covered CA Certification and Medicare training certification within 90 days of hire
Light physical requirements
Preferred
Master's Degree in Business or Related Field
Bilingual in one of L.A. Care Health Plan's threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese
State of California Department of Insurance Accident & Health License - Active, current and unrestricted California License
Benefits
Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)
Company
L.A. Care Health Plan
L.A. Care’s mission is to provide access to quality health care for L.A.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Melanie Rainer
Chief Strategy and Transformation Officer
Recent News
2026-01-17
MarketScreener
2025-08-27
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